Fiserv Application Specialist, Senior - Call Reporting in Alpharetta, Georgia

Position Description

About the Role:

The role of a Sr. Application Specialist within Credit Union Solutions of Fiserv is to coordinate/perform the implementation of new products and enhancements as assigned for installations, conversions and mergers of new and existing clients within Credit Unions. You will support the entire Wisdom financial suite of products which include Asset Liability Management, Investment Management, 5300 Call Report regulatory reporting, and back office accounting including General Ledger, Accounts Payable, Fixed Assets, Prepaid Expenses, and Check Reconciliation software modules.

Position Purpose:

  • Coordinate/perform the implementation and training of new software and modifications to existing software products for new and existing clients.

  • Assist with conversion activities for new clients and existing clients adding additional products and services.

  • Research product issues or problems, propose product changes, updates, and procedures.

  • Perform client and product support activities using various methods including phone support and remote desktop support tools.

  • Work in a challenging/complex environment and demonstrate good analytical ability.

About our Business:

Credit Union Solutions at Fiserv provides integrated account processing solutions for more than one-third of the credit union marketplace, building an innovative foundation for growth, as well as the technology needed to drive efficiency and deliver superior member service in a changing marketplace.

We have a lot to consider, from identifying and adapting to changing regulations and mitigating risk to keeping pace with evolving technology and providing excellent member service. Credit unions’ goals aren’t new. How they achieve them is. With the right tools in place, Fiserv helps credit unions eliminate barriers to growth, realize efficiencies, ensure compliance, face risk issues head on and provide the superior service members deserve.

Want to be a part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!

Essential Job Responsibilities :

  • Provide training to the clients before, during and after installation/conversion, including instructing the client on the correct use of the application.

  • Provide consultation to the client before, during and after implementation, including the review of best practices required for the efficient and effective use of the application.

  • Ability to analyze and determine implementation requirements

  • Assist in analyzing client's existing systems and workflows.

  • Communicate progress and any potential or active issues to project team and manager for awareness and/or resolution.

  • Performs other duties as required

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

  • Bachelor’s degree in Business, Accounting or equivalent work experience accompanied with a High School Diploma/GED.

  • Minimum of 5 years of experience supporting Credit Union application systems, and financial institution accounting including General Ledger, Accounts Payable, Fixed Assets.5300 Call Report experience is highly recommended.

Travel Required : No

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.