Fiserv Director, Internal Consultant in Alpharetta, Georgia
What does an outstanding Director, Internal Consultant do?
Are you passionate about building leading solutions that have the potential to transform our industry? If you’re the kind of person who works well in a client-focused team environment, thrives in a dynamic, committed, and professional team and would you like to positively effects change then this role could be for you! Are you up for a challenge of driving client experience forward?
You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.
As a Director, Internal Consultant, you will be part of a high-profile, agile team of internal consultants. You will be deployed to implement solutions in mission-critical areas of our businesses operations, and challenged with focusing on excellence in execution and client experience. This will be achieved through the following areas:
BUSINESS PLANNING & STRATEGY:
Oversee and deliver quality engagements with specialized expertise as a developer, advisor, and reviewer.
Accelerate value realization by aligning technology deployment and engagement plans with enterprise wide objectives
Develop improvement strategies from a wide array of methodologies such as six sigma and pragmatic marketing
Understand application development, infrastructure and operational implications of engagements
Lead large scale project engagements in a collaborative and fast-paced environment
Lead execution of clearly defined components within a process stream, which could span process improvement, organizational change, and / or functional strategy efforts
Develop engagement/project-specific ideas that actively and quickly identify gaps in existing processes.
Gather, model, and analyze data to identify trends and industry insights
Present findings to key stakeholders and leverage expertise to realize an action plan
Prepares and listens well; interjects and participates in internal client meetings to gather baseline information and can work with client team to retool/execute any additional requests
Establish excellent relationships with internal clients and colleagues
Drives progress and delivers results
Creates order and structure around unstructured problems
Oversees deadlines / timeframes, proactively advancing issues as needed
Receptive to ongoing feedback via senior leadership, internal business partners, and peers
Team player, works well with Engagement/ Project analysts/ associates and other applicable resources
BUILDING ORGANIZATIONAL CAPABILITY:
Stabilize developed infrastructure solutions using different methodologies that align with Fiserv’s vision and core values
Accountable for the design, coordination, implementation and execution of key projects that support strategic initiatives across the Fiserv enterprise
Function as a trusted advisor to internal business groups
We will partner with stakeholders to develop, refine, and launch engagement/project plans
We will demonstrate extensive knowledge and understanding of organizational design and operations to leverage large scale transitions with Fiserv clients
BASIC QUALIFICATIONS FOR CONSIDERATION:
Education: Bachelors in Business, Computer Science or related discipline required
7 or more years of experience consulting in a business-to-business environment, with proven focus on strategic planning, operational improvements, and building organizational capability
Ability to travel up to 75%
PREFERRED QUALIFICATIONS FOR CONSIDERATION:
MBA is highly preferred
Curious, Engaged, Determined and Insightful
Prefer core specialty of Product Management, Technology, Business Development, or Finance
Consistent track record of identifying, developing and driving impactful partnerships across large enterprises
Demonstrated experience transforming businesses
Strong presentation, written, and collaborative skills to build and maintain proactive involvement with all levels within the organization
Ability to plan, prioritize, adapt to change, and provide appropriate follow-through to effectively drive business results
Strong financial and business acumen required to quantify and communicate results
A history of exceeding expectations
Experience working in a diverse, matrixed organization
Effective resource management skills
Experience coaching, mentoring and developing growth organizations
WHO WE ARE:
Fiserv is the global leader in information management and e-commerce systems for the financial services industry.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.