Fiserv Manager, Contracts in Alpharetta, Georgia
About the Role :
The Manager, Contracts will provide commercial technology contract related support, including process improvement, contract drafting and negotiation, document management and facilitation of contract execution in support of sales executives, account managers, IT purchasers, product owners, and other internal clients of Fiserv’s Biller Solutions division.
About our Business:
Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create and deliver financial services experiences that are in step with the way people live and work today. For more than 30 years, Fiserv has been a trusted leader in financial services technology, helping clients achieve best-in-class results by driving quality and innovation in payments, processing services, risk and compliance, customer and channel management, and insights and optimization. Fiserv is a member of the FORTUNE® 500 and has been named among the FORTUNE Magazine World's Most Admired Companies® for four consecutive years, ranking first in its category for innovation in 2016 and 2017. For more information, visit fiserv.com at http://www.fiserv.com/ .
The Biller Solutions division of Fiserv is a $420 million plus business that is an important strategic and commercial part of Fiserv. The primary business is to provide payment and presentment services to large corporate billers. Fiserv enables payments to be made through the biller’s own website, IVR, or call center representatives, walk-in locations and an online bill payment portal. Additionally, Biller Solutions provides back-end payments remittance for Fiserv electronic payments business, as well as bill presentment services. Biller Solutions also provides bill payment and presentment services to small to medium sized clients.
The Biller Solutions Division is a critical linchpin of the Billing and Payments Group (BPG) of Fiserv which includes Output Solutions, Lending Solutions, and Financial Risk Management Solutions. This Group addresses all elements of the payment cycle, covering Prepare, Present, Pay and Protect, and aligns against five industry verticals – Telecom, Utilities, Insurance, Lending and Healthcare.
Reporting Relationships :
Reports To: VP & Assistant General Counsel, Biller Solutions
Peers: Senior Contract Specialist; Manager, Contracts; Manager, Contracts; Sr. Staff Counsel
Direct Reports: None
Essential Job Responsibilities :
Prepares drafts of contracts, order forms, amendments and schedules for internal approval and review by the client, vendor, or processor; negotiates the same
Reviews client, vendor, or processor contract redlines and comments and suggests and negotiates alternative language / responses
Drafts language, sometimes based upon contract templates and clause banks and sometimes creating original work product
Leads complex negotiations; manages communications with client, vendor, or processor
Works with internal clients to set negotiation strategy
Identifies and escalates potential risks within contracts, makes recommendations for resolution
Works with account executives / sales / business clients to verify legal and business terms
Addresses contractual questions from internal and external clients
Provides contract interpretation to internal clients as needed
Assists with and may lead research and other projects
Acts as a “point person” for the collection of information and feedback from disparate groups during the contracting process (e.g., finance, operations, security, product, etc.)
Subject matter expert on Fiserv positions based on the applicable business and client profile
Assists in revising and updating standard contract templates and tools
Understands the business and products. Stays current with industry trends and the legal and regulatory landscape of the business.
Applies Fiserv standard legal and business positions in drafting and negotiation
Provides input into formulation of Fiserv standard legal and business positions
May manage team and direct work assignments
Mentors other Contracts associates
Completes assigned tasks with general direction and supervision
Agreements / tasks are of increasing complexity, typically including full master agreements. May be on client/vendor/ processor paper or deviate significantly from Fiserv templates
At least 7 years of contracts negotiation experience
Substantial complex negotiation and contract drafting experience required
Bachelor's degree preferred
Able to effectively interact with the Legal Department and business professionals regarding legal terms of contracts and, when necessary, business terms
Strong interpersonal and professional communication skills, both written and verbal
Ability to work in a fast-paced and demanding environment
Strong computer proficiency, with a variety of software applications, including MS-Office Suite and PDF software
Excellent typing skills
Strong organization skills, with the ability to effectively manage workload expectations under time pressure and meet commitments
Analytical, and solutions-oriented, with the ability to be both business and customer/ vendor/ processor focused
Substantial experience negotiating a wide variety of contractual agreements
Ability to provide meaningful input into negotiating/ contracting strategy
Ability to apply standard legal and business positions in drafting and negotiation
Experience negotiating technology contracts in an in-house Legal Department is preferred.
Financial services/ payments related experience is highly desired but not required.
Travel Required :
Minimal – 2-3 trips per year for department / business unit meetings
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.