Fiserv Manager, Contracts in Alpharetta, Georgia

Position Description

About the Role :

The Manager, Contracts will provide commercial technology contract related support, including process improvement, contract drafting and negotiation, document management and facilitation of contract execution in support of sales executives, account managers, IT purchasers, product owners, and other internal clients of Fiserv’s Biller Solutions division.

About our Business:

Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create and deliver financial services experiences that are in step with the way people live and work today. For more than 30 years, Fiserv has been a trusted leader in financial services technology, helping clients achieve best-in-class results by driving quality and innovation in payments, processing services, risk and compliance, customer and channel management, and insights and optimization. Fiserv is a member of the FORTUNE® 500 and has been named among the FORTUNE Magazine World's Most Admired Companies® for four consecutive years, ranking first in its category for innovation in 2016 and 2017. For more information, visit at .

The Biller Solutions division of Fiserv is a $420 million plus business that is an important strategic and commercial part of Fiserv. The primary business is to provide payment and presentment services to large corporate billers. Fiserv enables payments to be made through the biller’s own website, IVR, or call center representatives, walk-in locations and an online bill payment portal. Additionally, Biller Solutions provides back-end payments remittance for Fiserv electronic payments business, as well as bill presentment services. Biller Solutions also provides bill payment and presentment services to small to medium sized clients.

The Biller Solutions Division is a critical linchpin of the Billing and Payments Group (BPG) of Fiserv which includes Output Solutions, Lending Solutions, and Financial Risk Management Solutions. This Group addresses all elements of the payment cycle, covering Prepare, Present, Pay and Protect, and aligns against five industry verticals – Telecom, Utilities, Insurance, Lending and Healthcare.

Reporting Relationships :

Reports To: VP & Assistant General Counsel, Biller Solutions

Peers: Senior Contract Specialist; Manager, Contracts; Manager, Contracts; Sr. Staff Counsel

Direct Reports: None

Essential Job Responsibilities :

  • Prepares drafts of contracts, order forms, amendments and schedules for internal approval and review by the client, vendor, or processor; negotiates the same

  • Reviews client, vendor, or processor contract redlines and comments and suggests and negotiates alternative language / responses

  • Drafts language, sometimes based upon contract templates and clause banks and sometimes creating original work product

  • Leads complex negotiations; manages communications with client, vendor, or processor

  • Works with internal clients to set negotiation strategy

  • Identifies and escalates potential risks within contracts, makes recommendations for resolution

  • Works with account executives / sales / business clients to verify legal and business terms

  • Addresses contractual questions from internal and external clients

  • Provides contract interpretation to internal clients as needed

  • Assists with and may lead research and other projects

  • Acts as a “point person” for the collection of information and feedback from disparate groups during the contracting process (e.g., finance, operations, security, product, etc.)

  • Subject matter expert on Fiserv positions based on the applicable business and client profile

  • Assists in revising and updating standard contract templates and tools

  • Understands the business and products. Stays current with industry trends and the legal and regulatory landscape of the business.

  • Applies Fiserv standard legal and business positions in drafting and negotiation

  • Provides input into formulation of Fiserv standard legal and business positions

  • May manage team and direct work assignments

  • Mentors other Contracts associates

  • Completes assigned tasks with general direction and supervision

  • Agreements / tasks are of increasing complexity, typically including full master agreements. May be on client/vendor/ processor paper or deviate significantly from Fiserv templates

Required Qualifications:

  • At least 7 years of contracts negotiation experience

  • Substantial complex negotiation and contract drafting experience required

Preferred Qualifications:

  • Bachelor's degree preferred

  • Able to effectively interact with the Legal Department and business professionals regarding legal terms of contracts and, when necessary, business terms

  • Strong interpersonal and professional communication skills, both written and verbal

  • Ability to work in a fast-paced and demanding environment

  • Strong computer proficiency, with a variety of software applications, including MS-Office Suite and PDF software

  • Excellent typing skills

  • Strong organization skills, with the ability to effectively manage workload expectations under time pressure and meet commitments

  • Analytical, and solutions-oriented, with the ability to be both business and customer/ vendor/ processor focused

  • Substantial experience negotiating a wide variety of contractual agreements

  • Ability to provide meaningful input into negotiating/ contracting strategy

  • Ability to apply standard legal and business positions in drafting and negotiation

  • Experience negotiating technology contracts in an in-house Legal Department is preferred.

  • Financial services/ payments related experience is highly desired but not required.

Travel Required :

Minimal – 2-3 trips per year for department / business unit meetings

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.