Fiserv Manager, Enterprise Monitoring in Alpharetta, Georgia

Position Description

What does a great Manager, Enterprise Monitoring do for Fiserv?

The primary role of the Manager, Enterprise Monitoring is to provide coordination, facilitation, and platform direction for Fiserv Enterprise Monitoring.

You’re the kind of person who:

•Leads a team of technology professionals with varying degrees of experience and knowledge.

•Provides strategic input for site technological direction and priorities

•Leads service restoration efforts and drive preventive programs and initiatives

•Delivers information to Senior Management and internal groups in a concise and timely fashion

•Interacts with platform technology vendors, working to reduce costs and increase delivery effectiveness.

•Manages platform (Enterprise Monitoring – Splunk , Extrahop, CA) design and architecture efforts including lifecycle and technology refresh, technology roadmaps, capacity additions, and revenue growth

•Reviews infrastructure related purchases and provide input into capital and annual operating plans.

Required Skills for Consideration:

Education & Experience:

•Bachelor’s degree in Computer Science or related field, or high school diploma with10+ years in an IT related role.

Minimum 5+ years’ experience in IT Engineering and/or Operations role.

Minimum of five years people leadership.

•A personable, professional and pleasant demeanor suitable for frequent contact with high profile customers and business partners

•Strong knowledge of 24x7 operations management

•Previous experience with monitoring solutions and tools - SPLUNK, Extra Hop, CA Technologies

•Strong ability to lead technical teams

•Ability to create and action strategic initiatives

•Broad understanding of best practices for patches management, system administration tools, provisioning, and software distribution

•Technical ability to understand concepts related to Enterprise Monitoring and translate to actionable best practices.

•Ability to navigate the service delivery, business and development organizations and interact with all levels of leadership and technical delivery teams

•Ability to work in a fast-paced high-energy start-up environment with strong personal composure and crisis-management skills

•Professional endurance with mentoring capabilities to develop leaders and associates to achieve greater process and operational discipline

•Experience working in a functional service delivery models within the ITIL framework

•Experience with platform integration and data center consolidation

•Must be able to perform as an enterprise IT Thought Leader, partner with Business stakeholders, create Long Range Plans (2-5 years), develop programs to increase system and solution availability, and set the example in the corporation to deliver high quality Enterprise Solutions.

•Entrepreneurial abilities with critical problem-solving skills

•The position requires the ability to think strategically and lead at all levels; must be willing to be hands on to be successful

Preferred Qualifications for Consideration:

Desired Skills:

•Demonstrated, responsive and proactive communication skills (verbal and written) to succinctly and directly summarize and document issues and processes

•Broad range of technical knowledge with demonstrated knowledge of system architectures, inter-relationship of the infrastructure and application layer, and end to end solution composition

•Advanced skills with Microsoft Office Suite

•Knowledge of ITSM platforms such as ServiceNow


•Up to 25%

About Us:

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible with deep expertise and a commitment to innovation.

At Fiserv, you'll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.