Fiserv Manager, PS Execution Services in Alpharetta, Georgia
BASIC JOB RESPONSIBILITY:
Manage processes and team members responsible for operational efficiency. This hands-on role assists the Director of Execution Services in the development of business process and operational planning: identifying, analyzing, developing and directing business initiatives to achieve business objectives including but not limited to cost savings initiative, improving client experience, growing quality of service delivery, improving revenue opportunities, standardization of processes, general process improvement.
ACTIVITIES IN THIS ROLE MAY INCLUDE:
Design, Documentation and Training of Portfolio Management Procedures including the use of key tools Clarity, SharePoint, ServicePoint, eCRM, Data analysis
Coordinate and enforce a Portfolio Management Process
Lead Change Management through the PS Organization
Manage deployment and training of process improvement methodologies across COE
Manage related project plans including cross-functional, internal project management, contract resources.
Coordinate with teams across CUS or DIS with common objectives to demonstrate standard methodologies, tools, cost savings or efficiency to implement ‘best for Fiserv’ processes.
Coordinate, manage and mature business processes to ensure objectives are met and value is realized
Drive fast adoption and high utilization of change in order to sustain our position by enabling the workforce to drive necessary change at a speed that reduces change saturation and change collisions
Ensure Clarity, ServicePoint and SharePoint are utilized efficiently to support business management
Ensure gates and controls are validating processes are reducing risk to the organization
Coordinate and provide internal process training
Develop and present decision-making reports to management
Establish and manage organizational change management processes to assist the organization with the people side of projects or process change
Join data from several sources and Analyze data trends, errors, results to drive improvement
Strong change leadership skills including process management skills and organizational design and transformation skills.
Excellent communication skills, including strong written and verbal communications, C-Level and group presentation skills.
Strong knowledge of software business and products and an in-depth knowledge of how technology can address customers’ needs.
Relationship-building qualities include highly adaptable, collaborative, people-oriented
A minimum of ten years of operational banking experience, service industry process improvement or software vendor
Bachelor's Degree in Business Administration, Finance, or Economics OR a minimum of 10 years of operational banking experience could be substituted
Prior oversight or measurement of Process compliance
Experienced level user of Microsoft Office Suite
Demonstrated expertise in portfolio management, business analysis, project tracking, data analysis and reporting tools such as Clarity, ServiceNow, Tableau, SharePoint, access, SQL
PREFERRED JOB RESPOSIBILITIES:
Experience managing direct-report teams, matrixed teams, or remote teams
EXPERIENCE IN ORGANIZATIONAL DESIGN AND CHANGE LEADERSHIP
Experience or certification in producing rapid change or sustaining change consistency methodologies such as Agile or CMMI.
Six Sigma Green Belt or CBA certification with demonstrated experience in rolling out process improvement teams
- 10 – 30 %
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.