Fiserv Senior Teleconferencing Engineer in Alpharetta, Georgia

Position Description

What does a great Senior Teleconferencing Engineer do?

You will be responsible for overall leadership and service delivery management responsibilities associated with the user experience of clients using cutting edge AV equipment across a large number of conference rooms. Responsible for innovating to provide the best service and continue and to push the boundaries of what is possible.

  • Lead complex initiatives for organizational improvement frameworks

  • Provide, revise, and/or vet focused research for AV discipline.

  • Provide input and assistance preparing procurement statements, work or capability requirements

  • Provide input into budget process.

  • Work closely BUs to gather requirements, anticipate and manage future needs, manage expectations.

  • Leads and manages third-party vendor communication on behalf of the department

  • Manage relationships with audio visual vendors, contractors, and system integrators.

  • Lead and drive standardization of Audio Visual, Video Conferencing, meeting room management, and related solutions for all Fiserv sites.

  • Work with internal local AV resources at Fiserv sites.

  • Develops professional competencies, personal development and monitor optimization of all team members with various skills sets

  • Develop periodic reporting on KPIs associated with video conferencing and audio visual services.

  • Improve existing and create new processes of engaging the AV teams for all Fiserv.

  • Implement and maintain monitoring systems of the audio visual infrastructure.

  • Build an end-user portal for associates (FAQ, How-To, misc. documents, surveys, etc.).

  • Understand industry trends and new technologies in the collaboration space that enable employees to be more productive and collaborate more effectively and apply in our environment.

/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./

Basic qualifications for consideration:

  • Bachelor’s Degree or equivalent work experience

  • 7+ years of experience setting up, installing, operating, testing, and troubleshooting audio and video equipment.

  • Expert knowledge of Industry and standards in AV systems design and integration

  • Direct experience with: Asure Sp7 Touch Panels; Crestron Audio and Video Hardware and Software; Extron; Polycom RealPresence Core; RMG Networks; and Shure.

  • Working knowledge of Skype for Business and experience integrating with Polycom.

  • Working knowledge of SIP, PRI/T1 and QOS

  • Ability to travel up to 10%

Preferred qualifications for consideration:

  • Ability to lead or manage complex IT projects

  • Industry expert in AV support services

  • IT savvy and interested in emerging AV related technologies

  • Excellent communicator

  • Have a leadership track record

  • Excel in a fast-paced work environment

  • Are results oriented and can identify the steps to be taken to achieve objectives

  • Innovator capable of looking across industries to bring great ideas to life in a fast-paced environment

  • Creative problem solver with a can-do approach

About our Business:

The Corporate Systems Telecom Engineering Team is responsible for end-to-end delivery of corporate solutions to internal customers, Working with Business Units, Network and other infrastructure services teams. The Telecom Engineering team manages infrastructure solutions that are technically sound, resilient to failure, operationally supportable, and meets the requirements of the business. The team is involved in architecture design, hands-on build-out and configuration and continuous improvements.

//Fiserv is an Equal Opportunity Employer/Disability/Vet.//

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.