Fiserv VP, Compliance, Electronic Payments in Alpharetta, Georgia

Position Description

What does a great VP, Compliance -ePayments do?

You will be a member of Electronic Payments Audit, Risk and Compliance department and participate in audits and lead execution of audit/compliance procedures designed to aid the department in achieving the performance objectives for Regulatory Compliance. You will monitor federal and state regulations for compliance and advise the ePayments business it applies. Your role will have significant external and internal client interface, and as such requires strong professional presence, communication and decision-making skills. You will develop policies and procedures as it relates to Regulatory Compliance and Test and Monitor the ePayments business for compliance. You are the primary contact for the Business Unit as it relates to Regulatory Compliance and work across the business to drive a culture of compliance.

As a VP, Compliance -ePayments, you can look forward to:

You will be responsible for developing, executing, and improving the compliance strategy of Fiserv’s Electronic Payments business, which includes identifying and addressing product-focused and operational risks, threats and vulnerabilities, in manner consistent with and in furtherance of the Company’s enterprise regulatory compliance program. This role works within the organization’s vertical and horizontal functions to identify regulatory compliance issues and to develop solutions for them. Relevant regulations may include UDAAP, HIPPA, FDCPA, The Bank Secrecy Act (“BSA”), regulations administered by the Office of Foreign Assets Control ("OFAC"), NACHA, Regulation E, The Gramm–Leach–Bliley Act (“GLBA”), and other applicable laws, rules and regulations, including those related to consumer compliance.

It is critical that you understand the regulatory environment for Fiserv, the applicable business and our clients, and are effective in communicating regulatory requirements across several constituencies, including technology operations, product development, enterprise risk and Fiserv’s business and enterprise leadership. It is important that you are able to understand and describe technology and regulatory compliance risks in both technical compliance and business terms, such as compliance risk exposure, reputational impact, financial risk to Fiserv and its clients, regulatory scrutiny and loss of intellectual property.

You should be an inspiring leader, an influencer and a protector of Fiserv’s interests, recognizing that regulatory compliance is about education, preparation and prevention as much as response and recovery. You will address what is occurring in the business and regulatory environment now, and also be able to anticipate the future regulatory and operating environment (and partner with business leaders to prepare for such). You will be someone who is able to understand the products within Electronic Payments, gather internal and external intelligence, apply that information to assess existing product compliance, assess the regulatory landscape to see opportunities and vulnerabilities, share experiences and knowledge with internal and external networks and support cyber-security and regulatory compliance skills within the business group as a whole.

You can expect to interface and coordinate extensively with the Enterprise Risk organization and Legal partners in ensuring appropriate design, monitoring and administration of the business unit’s compliance management system. This role is critical to the success of our business and the support we provide to our clients and consumers. The role will be exposed to new and evolving products and participate in advising the Business Unit on the best approaches for Regulatory Compliance. If you are selected for this role you will have an opportunity to expand your knowledge in the areas of audit, risk and compliance and work in an exciting industry.


Direct Reports: None


  • Develop, implement, improve and maintain a comprehensive regulatory compliance management system for Fiserv’s Electronic Payments business that is focused on the business’s products, services and platforms and that is consistent with the Company’s enterprise risk and regulatory compliance framework.

  • Monitor the regulatory landscape and define requirements and standards to ensure that the business’s systems, products, services and practices comply with all laws and regulations, contractual requirements, standard methodologies, and the Company’s enterprise risk and regulatory compliance framework. Relevant regulations may include UDAAP, HIPPA, FDCPA, The Bank Secrecy Act (“BSA”), regulations administered by the Office of Foreign Assets Control ("OFAC"), NACHA, Regulation E, The Gramm–Leach–Bliley Act (“GLBA”), and other applicable laws, rules and regulations, including those related to consumer compliance.

  • Assess and, through collaboration with the Audit team, audit the effectiveness of existing systems, products and practices to develop a comprehensive risk assessment regarding regulatory compliance and recommend and implement improvements.

  • Develop, direct and lead the implementation of regulatory compliance plans based on legal and regulatory requirements, financial and budgetary planning, contractual requirements, company policies and feasibility of technological adoption.

  • Identify gaps, common trends and emerging concerns, and document issues and monitor execution of remediation plans of issues identified during oversight activities.

  • Participate in, guide and support product design, development and testing efforts to ensure that new and enhanced products and services comply with applicable laws, regulations and industry best practices.

  • Partner with Audit and business teams to drive the periodic assessment and testing of product functionality in operation to ensure that existing products and services, and the manner in which they are being used, are compliant.

  • Influence the organization through training and education to continually build and reinforce a compliance-aware culture.

  • Work with the senior leadership of the business, enterprise risk and corporate audit to ensure compliance initiatives are implemented, reviewed, maintained and governed effectively.

  • Anticipate and stay up-to-date on proposed and existing legislation and regulatory rule making and industry best practices related to operations of the business products and the business’s clients, and actively handle impacts, including necessary technology changes.

  • Represent the company as necessary in compliance-related discussions and meetings with internal and external clients, including regulators and auditors.

  • Act as the central resource within Electronic Payments for the intake and assessment of issues and complaints regarding whether Fiserv’s products and services comply with applicable laws and regulations when raised by employees, clients, regulators and any other third parties.

  • Attend professional meetings, seminars, and continued education programs to remain current in compliance, regulatory requirements and company procedures.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.


Can establish a play book for our Compliance efforts in ePayments and then help implement it across the organization.


  • Bachelor’s degree (or higher).

  • At least 5 years of regulatory compliance experience, preferably in the financial services technology industry.

  • Broad knowledge of the organization, industry and meaningful external influencers, with a significant understanding of how regulatory compliance has an effect on business operations within the financial services industry.

  • Experience in developing, implementing and monitoring a comprehensive compliance management system.

  • The ability to operate in a complex organization, interacting and influencing multiple partners and building a security and compliance aware culture.

  • Excellent oral and written communication skills, interpersonal and negotiation skills.

  • Validated leadership skills and ability to motivate others to perform at peak standards.

  • Additional Skills/Knowledge:

  • Proactive

  • Detail oriented

  • Process focused, with high quality standards

  • Excellent time management, communications, decision-making, presentation, human relations, and organizational skills

  • Critical thinking, analytical and client-focused perspective

  • Strong problem solving and resolution skills

  • Ability to influence peers, partners, and other resources in a matrixed environment

  • Work well under pressure and under strict deadlines

  • Should operate with a sense of urgency to enthusiastically drive progress with minimal direct supervision

  • Travel Required: 10-20%

Preferred qualifications for consideration:

  • Preferred certifications such as CRCM, CISA, CIA, CFSA, AAP.

  • In-house experience at a consumer-facing payments company or financial institution and/or regulatory experience with a federal banking regulator or state money-transmission regulator is helpful.

  • Proven history of establishing a robust control environment for a financial institution or payments company is strongly preferred. Operations experience in financial services would also be beneficial.

Who we are:

  • If you’re an online or mobile banking user or pay your bills online – if you interact with a financial institution at all – chances are that you’re more familiar with Fiserv than you realize. Fiserv is helping its clients push the boundaries of what’s possible in financial services, delivering deep expertise and creative solutions to help financial institutions, businesses and consumers move and manage money faster and with greater ease than before.

  • Electronic Payments provides solutions for electronic billing and payments, online funds transfer, person-to-person payments and personal financial account aggregation services to the financial services industry. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks.

- Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.