Fiserv Bilingual Customer Service Rep (English/French) in Amherst, New York
Come join one of Fortune’s Most Admired Companies five years running! You will work in a dynamic team environment guiding customers through various needs. Working in a fast-paced and multitasking environment, you provide world class customer service to clients, vendors and internal contacts throughout the customer service lifecycle.
High school diploma or GED
Minimum one year experience in a high volume, call center environment
Proven ability to deliver bilingual world class customer service in our customer's native language of French (preferably Queboecois)
Strong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer
Comfort working in a fast-paced, high-volume office setting with great attention to detail
Enjoys speaking on the phone
Demonstrated ability to de-escalate customers turning bad experiences to positive ones
Ability to manage high volume with high accuracy
Demonstrated ability to take independent initiative
Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
/*Pre-employment background, credit, and drug screen required for external candidates.*/
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.