Fiserv Customer Service Representative (1st Shift) in Amherst, New York

Position Description

Position Purpose:

Come join one of Fortune’s Most Admired Companies five years running! You will work in a dynamic team environment, assisting with inbound and outbound calls. Working in a fast-paced and multitasking environment, you will guide customers through the automotive lease-end process. In this customer service based position, you will help Fiserv to achieve desired financial outcomes as defined by client objectives. Our clients include some of the largest financial institutions and automotive finance companies in the United States.

Required Qualifications:

  • High school diploma or GED

  • Minimum one (1) year high-volume call center experience

  • Demonstrated ability to take independent initiative

  • Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)

  • Solid analytical and multi-tasking skills that result in solid decision-making skills and time management

  • Easily manage through change

  • Strong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer

  • Comfort working in a fast-paced, high-volume office setting with great attention to detail

  • Enjoys speaking on the phone

  • Demonstrated ability to de-escalate customers turning bad experiences to positive ones

  • Ability to manage high volume with high accuracy

*Preferred Qualifications:*

  • Associates degree in a business related field

**Pre-employment background, credit, and drug screen required for external candidates


Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.