Fiserv Customer Service Representative (1st Shift) in Amherst, New York
Come join one of Fortune’s Most Admired Companies five years running! You will work in a dynamic team environment, assisting with inbound and outbound calls. Working in a fast-paced and multitasking environment, you will guide customers through the automotive lease-end process. In this customer service based position, you will help Fiserv to achieve desired financial outcomes as defined by client objectives. Our clients include some of the largest financial institutions and automotive finance companies in the United States.
High school diploma or GED
Minimum one (1) year high-volume call center experience
Demonstrated ability to take independent initiative
Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
Easily manage through change
Strong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer
Comfort working in a fast-paced, high-volume office setting with great attention to detail
Enjoys speaking on the phone
Demonstrated ability to de-escalate customers turning bad experiences to positive ones
Ability to manage high volume with high accuracy
- Associates degree in a business related field
**Pre-employment background, credit, and drug screen required for external candidates
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.