Fiserv Client Support Rep, Lvl I in Brookfield, Wisconsin

Position Description

What does a Client Support Representative do at Fiserv?

The Client Support Representative provides clients with technical support for the Cleartouch® product line to include training, system evaluation, quality assurance, documentation review, and client assistance to resolve their questions. This position is a phone support position and the primary client contact for Cleartouch® lending products.

  • What is Cleartouch®?*

Cleartouch® is an online, real-time bank platform solution that provides integrated access to multiple delivery channels, customer activity and complete customer relationship information. Cleartouch® is delivered in an outsourced environment and leverages service-oriented architecture (SOA) in the Fiserv enterprise services framework.

You can look forward too:

  • Handling all client calls and issues.

  • Researching and problem-solving to determine resolutions to reported problems.

  • Building and maintaining a high client satisfaction level that is measured via the annual survey.

  • Training new clients on the features and operation of Cleartouch applications enabling them to successfully use the product and achieve their business objectives.

Required Qualifications:

  • Minimum of 2 years’ experience with a lending back ground (mortgage or general loan servicing)

  • Minimum of 2 years customer service experience

  • Must be able to work Mon-Fri 8AM – 5PM and (10AM – 7PM only when shift backup is needed)

  • Must be able to work from our Brookfield, WI location

Preferred Qualifications:

  • College Degree

  • 3+ years’ experience with a lending back ground (mortgage or general loan servicing)

  • Experience working in a call center environment

  • Experience troubleshooting technical lending products


Additional Skills & Abilities:

  • Ability to multi-task between computer applications and phone calls

  • Ability to trouble shoot computer applications

  • Resourceful

  • Team Player

  • Problem Solving

Who we are: Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platforms – Premier, Precision, Cleartouch® and Signature. Each comprehensive suite helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible with deep expertise and a commitment to innovation.

At Fiserv, you'll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.