Fiserv Client Support Representative, Level II in Brookfield, Wisconsin

Position Description

Join Us! Fiserv has been named to FORTUNE® magazine’s 2018 list of World’s Most Admired Companies. This is the fifth consecutive year the company has been named to the list, which is a definitive benchmark of corporate reputation.

"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer

About our Business: Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platforms – Premier, Precision, Cleartouch and Signature. Each comprehensive suite helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.

Position Summary

The Client Support Representative, Level II, provides clients with application support for specific product lines. This includes training, system evaluation, quality assurance, documentation review, and client assistance to resolve their questions. This position is a combination of phone support as a primary contact for Cleartouch Deposits products in addition to taking on other projects and tasks as assigned.

*Business Description: *

Cleartouch® from Fiserv, an innovative, online, real-time bank platform, delivers powerful business analytics and customizable workflows to help banks drive revenue, increase cross sales and build customer loyalty. Leveraging secure SOA, clients have a single view of customer information across all channels and can quickly adopt new technologies to keep pace with evolving business environments.

/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./

Essential Job Responsibilities:

Handle all client calls and issues. Research and problem-solve to determine resolutions to reported problems. Build and maintain high-level client satisfaction that is measured via the annual survey. Goals for call responsiveness are set for the Division and apply to this function. Train new clients and associates on the features and operation of Cleartouch applications enabling them to successfully use the product and achieve their business objectives.

Required Qualifications:

  • Minimum of 2 years’ experience deposits banking or operations servicing

  • Minimum of 5 years customer service experience

  • Cleartouch experience required

  • Proficiency in computers with Microsoft Office

  • Ability to multitask

  • Ability to work in a team atmosphere with lower cubicles and some noise.

Preferred Qualifications:

  • Minimum of Associates Degree preferred

  • 5 years’ + experience in deposit banking or operations servicing

  • Experience troubleshooting deposits products

/Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace./

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.