Fiserv Sr. Facility Mgr in Brookfield, Wisconsin

Position Description

About the Role:

Fiserv is seeking a Senior Facilities Manager with strategic and project related experience to manage existing facilities (approximately 200K SF) and support the development of a new Fiserv Corporate Headquarter facility. Reporting to the Regional Facilities Manager, the Senior Facilities Manager has a unique opportunity to change the face of the traditional workplace by bringing top tier experience to Fiserv.

The Senior Facilities Manager will be responsible for creating a safe, secure, and high-performing workplace; resulting in the best associate and visitor experience, enhanced brand, lower costs, and reduced risk. The Senior Facilities Manager is an integral part of the facilities team and will also interface with Executives, Operational leaders, site employees, and vendors to ensure timely and seamless service.

Ultimately, we are looking for the right type of leader to make this workplace a desired destination to innovate.

Reporting Relationships:

Reports To: Regional Facilities Manager

Peers: Facilities Managers

Direct Reports: Facility Supervisor, Maintenance Technicians

Essential Job Responsibilities:

  • Directs, plans, organizes and controls all aspects of the operation of a highly effective, reliable, and efficient office building, associated structures, and grounds, ensuring the facilities are well-maintained. Provide a, safe, clean, and economical work environment for Fiserv associates assigned to the sites;

  • Manage projects including construction, relocation, and decommissioning of facilities;

  • Working with local landlord(s) to make sure they are complying with the lease; coordinating work with the landlord(s) as required; being the point person to the landlord(s) to address issues;

  • Act as Business Partner to executive staff and Business Unit leadership. Anticipate service needs proactively and responding;

  • Work with landlord to address any issue and make sure Fiserv and Landlord remain compliant with the lease agreements;

  • Display high level leadership skills;

  • Interact with business unit leadership, senior executives, associates, and visitors to determine facilities and service requirements, recommend appropriate fulfillment solutions and report service level performance as appropriate;

  • Provide effective and efficient space resource management and develop optimal space utilization plans;

  • Plan for and coordinate ongoing facility moves, adds and change activity (churn), including workstation design layouts, set ups, and reconfiguration projects;

  • Manage all maintenance, construction, and critical system replacement projects. Develop project scopes, budgets and schedules and secure necessary executive approvals. Assemble the necessary team resources, track progress, and provide written documentation of ongoing project status through to completion.

  • Mobilize, plan, and manage 24X7 responses to emergency events. Oversee facility disaster backup and recovery planning, Business Continuity Planning (BCP), Life Safety training and drills. Assure compliance with local health and safety regulations and all other applicable Federal regulations.

  • Participate in furniture, fixtures and equipment selection and preferred suppliers of same.

  • Develop and maintain effective and productive vendor relationships. Stays abreast of emerging trends in modern office layout and techniques (including work from home strategies) and manage the implementation of the Fiserv Standards Program.

  • Negotiate contracts for facilities products and services, issue requests for proposals (RFPs) as necessary and selects vendors in cooperation and accordance with Enterprise Sourcing policy. Maintains the database of approved vendors for the Facilities.

  • Manage coordination of all building repair and maintenance activities (including all scheduled preventive maintenance for critical infrastructure like Generators, UPS and supplemental A/C units; manages in-house and outsourced maintenance routines and testing regimes. When maintenance is performed with contracted vendors, monitors work and assures completion of work in accordance with GRE standard operating procedures and methods (SOP/MOP)

  • Develop annual site Expense and Capital Budgets, track and approve expenses, identify and propose capital improvement recommendations and develop cost estimates for decision makers. Obtain necessary quotes for proposals and then, upon approval, manage all capital improvement implementation projects.

_Supervisor Responsibilities_

  • Manages and coaches facilities staff to deliver excellent service.

  • Provides formal supervision to individual employees within single functional or operational area.

  • Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.

  • Plans and monitors appropriate staffing levels and utilization of labor, including overtime.

  • Prepares and delivers performance appraisal for staff.

  • Mentors and coaches team members to further develop competencies.

  • Leads by example and models behaviors that are consistent with the company's values.

/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./

Required Qualifications:

  • Minimum 6 years related experience or training

  • Previous experience in a managerial capacity

  • Fluent in English (verbal & written), with knowledge of second language an asset

  • Excellent leadership, written/verbal communication and interpersonal skills

  • Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure

  • An operational knowledge and proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and other management systems

Preferred Qualifications: Bachelor’s Degree in Facilities Management, Construction Management or Business preferred. Certification as Facility Management Professional (FMP) and/or Certified Facility Manager (CFM) is Preferred

Travel Required:

10 – 20%

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.