Fiserv Instructional Designer, Consultant in Chandler, Arizona

Position Description

What does a great Instructional Designer, Consultant do?

The Instructional Designer supports the knowledge, skills and productivity of the organization’s associates by designing and developing training programs and content based on business needs. These materials may include classroom and online courseware, job aids, teaching aids, reference materials, presentations, facilitator guides, assessments, multimedia and other elements. The content is a mix of technical and non-technical subjects that primarily relate to the products, systems and interaction skills of contact center associates.


  • Utilize proven techniques to research, design and develop multimedia learning materials for new and existing programs in a variety of contexts and subjects, using several software applications and tools.

  • Using proper methodology, determine or verify accurate learning objectives in order to build meaningful learning content and assessments.

  • Practice the ADDIE model of beginning-to-end training development, including identifying and taking care of road blocks.

  • Work directly with SMEs and stakeholders as needed for each project.

  • Incorporate proven adult learning principles (learning needs/styles, etc.) in all material and activity development.

  • Schedule and lead knowledge harvesting, design and review sessions.

  • Submit all materials to the department QA process and assist other designers by proof-reading their materials.

  • Assist with continuous improvement of the Training function by recommending process improvements, curriculum enhancements or new procedures.

  • Build mutually beneficial relationships with internal partners including Project Managers, Training Specialists, subject matter experts and others in the business.

  • Maintain a growing knowledge of the business, products and training programs. Take initiative to develop instructional design skills via books, articles, courses and practice.


  • Bachelor’s degree in a related field or equivalent education/experience.


  • 2+ years of experience building job related training programs that include products, systems, and interaction skills in a service environment.

  • Up to date and practical knowledge of adult learning principles and instructional design concepts, including ADDIE and rapid methodologies like SAM.

  • At least some experience facilitating learning with varied methods and environments (OJT, virtual, classroom, etc.).

  • Demonstrated consulting skills in dealing with subject matter experts, internal customers and teammates in meaningful and positive ways. Experience with writing modular, lesson plan based materials highly desirable.

  • Demonstrated experience with learning new software, processes, regulations, and other content in order to develop training on them.


  • Proficient in MS Outlook, Excel, PowerPoint, and Word. Able to navigate SharePoint sites and content.

  • Experience with – and/or ability to learn and use – creative software such as the Adobe Suite, Camtasia, Snagit, Storyline, MS Visio, internet applications, and learning management systems.

  • Formal certification in Instructional Design, HPI, or related skills preferred.


  • 0 – 5%


If you’re an online or mobile banking user or pay your bills online - if you interact with a financial institution at all - chances are you’re more familiar with Fiserv than you realize. Fiserv is helping its clients push the boundaries of what’s possible in financial services, delivering deep expertise and innovative solutions to help financial institutions, businesses and consumers move and manage money faster and with greater ease than ever before.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.