Fiserv Professional Services Technical Consultant, Sr in Charlotte, North Carolina
Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving change forward?
You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.
"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer
It is an excellent time to join Fiserv and take on a rewarding and meaningful role that helps to drive significant change in a rapidly evolving and growing organization. At Fiserv, you'll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and creative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.
About the Role :
The position can work remotely anywhere in the United States
You will work with one of the most widely known, cutting edge ECM applications available today, specifically for our Financial Services clients.
You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial & Risk Management Solutions, ECM line of business. Working in a fast-paced environment, you will serve as the key member of the delivery team. You will also interact with the Sales, Marketing, Sales Engineering, and Go To Market teams and regularly interact with clients and prospects.
We are seeking candidates with strong communication skills that allow for mutual understanding with customers and internal stakeholders in a multicultural environment. This role will require the ability to work outside traditional business hours when necessary to support our customers.
About our Business:
The Financial & Risk Management Solutions business (FRMS) at Fiserv helps financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. Key areas include:
Financial performance management solutions for budgeting and planning, financial accounting, and funds transfer pricing and profitability
Financial risk management solutions for credit, market and liquidity risk as well as asset/liability management
Financial crime risk management solutions for fraud and money laundering detection and mitigation
Financial control solutions for reconciliation, exception management and account certification
Solutions for ACH, treasury management, check capture, case management and resolution, float management, and enterprise content management (ECM)
Consulting services through the Payments Performance Management team
Essential Job Responsibilities :
You will assist Program Manager(s) and other team member(s) to elicit, validate and prioritize client technical requirements with regard to operating platform and equipment.
Confirm technical and business objective requirements with client.
In conjunction with Installation Consultants / Analysts and Project Managers, present and negotiate the design of the proposed solution with the client.
You will serve as the primary client interface from a technical perspective.
You will serve as Consultant/Technical SME, engaging with Client team to ensure requirements are understood and that software is being implemented/configured to meet the business requirements.
Advise clients on security matters, performance considerations and overall integration into the client IT infrastructure.
Create and maintain representative test environment for ECM project team.
You will install configured solution or assist installation process onsite with client.
Resolve all technical issues through the life of the project.
Create and deliver client-facing implementation report/documentation detailing installation steps carried out.
You will provide assistance to resolve technically related implementation-specific defects that come through Support.
Liaise closely with members of Development to provide input and to receive continual training.
Produce new ideas, approaches or insights; create innovative product solutions or designs; produce a range of solutions to problems.
Focus on customer needs and satisfaction; set standards for quality and quantity; monitor and maintain quality and productivity.
You will complete documentation, which may include various analysis and design specification documents. Ensure documents are technically accurate, timely, and client orientated
Keep up to date with competitor information, tools, best practices and market trends; identify business opportunities for the organization.
You will support sales activities, which would include contributions and organization to demos, RFI, RFP, and Proof of Concept projects.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
5+ years of Financial Services experience
5+ Years of experience with ECM (Enterprise Content Management) technology and terminology.
5 + Years of experience with Hyland Software/OnBase solutions or competitive ECM products, including some (not all required but nice to haves) Hyland Certifications such as Installer, Workview, Workflow and OnBase APIs.
Solid project management skills, ability to coordinate multiple tasks to completion with minimal supervision.
Ability to travel during the business week, an average of 20% with peaks up to 75%.
3+ years’ of experience in technology related projects.
Bachelor’s degree; relevant, equivalent work experience may be substituted accompanied with a High School Diploma/GED.
Ability to elicit and capture technical requirements.
Experienced in analyzing and discussing business and technical topics with both technical and non-technical personnel.
Exhibits creativity in identifying and implementing solutions to meet business requirements.
Strong verbal communication skills, displaying a solid grasp of diplomacy and how to utilize communication style, temperament, tone, etc. internally and externally.
Experienced and demonstrable skills working with clients in complex business environments.
Capable of understanding situations that are less than fully defined and detailed, exhibiting the ability to bring clarity to ambiguous situations.
Possess significant experience in adhering to or improving procedures and processes required for the effective implementation of projects.
Possess strong emotional intelligence and interpersonal skills.
Ability to lead and guide a collaborative spirit with team members and clients from various cultures and regions of the world.
Demonstrable ability to work under significant project pressure and meet internal and external deadlines.
Ability to occasionally work extended workdays, weekends and holidays as required.
Experience with Information and Network Management (e.g. Integration, infrastructure, firewalls, servers, associated hardware and software).
Experience working with clients, consulting (selling), communicating with all levels of management and C level members of the organization.
Experience in business process analysis and documenting functional requirements.
Position requires the ability to install Windows Server 2008/2012/2016, as well as third-party Windows 2008/2012/2016 applications.
Proficient in writing Batch Files, SQL Queries and related Syntax.
Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher is required.
Previous experience with IIS, Apache or IHS Web Servers a plus.
Have 5-7 years’ experience within a project team attaining exposure to project process, terminology and expectations of timelines
BA/BS finance or accounting degree, technical degree, or equivalent work experience
Hyland software Onbase certifications
Travel Required :
- Travel will vary with an average of 25%, but up to maximum of 75% during peak times
- Lake Mary or Remote
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.