Fiserv Client Partner III in Chicago, Illinois

Position Description

What does a great Client Partner III do?

A great Client Partner enjoys being responsible for everything! You primarily sell, but you also manage that entire client account, ensuring their satisfaction is paramount. u will be You enjoy being responsible for the business relationships of an assigned portfolio of Cleartouch Core Processing clients and obtaining assigned sales quota. You are an integral member of the team as you will ensure client satisfaction, retention, contract renewals, revenue maintenance and revenue enhancement through the relationships established with client personnel.

  • Serves as primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations.

  • Obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio.

  • Carries out day to day maintenance of daily operations for assigned client portfolio.

  • Responsible for identifying, attracting, and retaining customers through dedicated contacts, thorough follow-up on outstanding issues, and professional contract negotiations.

  • Maintain industry and product knowledge, an understanding of customers’ needs and concerns while continuously promoting a positive company image.

  • Under limited direction, meets or exceeds corporate goals regarding revenue, profit, and customer satisfaction.

  • Performs other duties as required.

Required Qualifications for consideration:

  • Minimum of five years required of experience in banking, sales or account management experience.

  • 60% Travel

Preferred Qualifications for consideration:

  • A Bachelor’s Degree in Finance, Business Administration or related discipline is work

  • Experience in sales and negotiating techniques

  • Has an in-depth knowledge of business and operations in the financial industry.

  • Excellent interpersonal skills, including written and verbal communications and group presentation skills.

  • Able to organize activities and handle several projects simultaneously, effectively and with timely follow-up on each.

  • Possess a positive attitude while operating under pressure, and be an independent problem-solver.

  • May be required to train others (client and internal staff) in area of technical expertise.

  • While this position has no direct reports, it does require interaction with subordinates and other staff members to ensure client satisfaction

Who we are:

  • Bank Solutions delivers comprehensive bank platforms and valuable products and services for community, mid-tier, and large financial institutions.

  • Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks.

  • Each Fiserv bank platform has unique capabilities but they all help our clients improve customer service and streamline their back-office operations.

  • We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions are able to preserve platform investments while delivering both updated functionality and a consistent experience across channels.

  • From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

  • Fiserv is an Equal Opportunity employer/disability/vet

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.