Fiserv Service Executive IV- Output Solutions (Prepaid) in Chicago, Illinois

Position Description

What does a great Service Executive do?

They ensure quality delivery and support of solutions and services to assigned clients. This position will focus on Output Solutions products for Prepaid and Large Direct Financial Institutions. This role dedicatedly manages and develops client relationships taking primary responsibility for the service and delivery experience. They will serve as the primary contact to lead matrix resources and activities within the Fiserv organization as it relates to client service and delivery. Deliver on the promise of One Fiserv, helping clients effectively navigate the many facets of Fiserv. The role will support client retention, increase loyalty and satisfaction, identify and mitigate risk in adherence with contractual agreements. The Service Executive will identify new opportunities and refer potential new upselling/cross-selling opportunities to the appropriate channels. This position allows a self-motivated individual to apply problem solving, project management and relationship management skills while gaining valuable working knowledge of Fiserv products and services in the financial market space.

Basic Qualifications for Consideration:

  • 7+ years of related experience in applicable field.

  • Experience building, nurturing, and maintaining relationships with senior-level executives both internally and externally with the client base.

  • Possess in-depth knowledge and expertise of business and operations in the financial services industry.

  • High School Diploma

  • ability to travel 50%

Preferred Qualifications for Consideration:

  • Demonstrates the ability to be persuasive while ensuring confidence in Fiserv solutions aligned with Fiserv standards.

  • Experience resolving complex issues, research, and assisting front-line associates.

  • Ability to explain the differences and applicability of various models, processes and procedures.

  • Ability to effectively communicate successes and failures of a model, processes and procedures with deep understanding of critical success.

  • Deep understanding of processes, methods, and deliverables for field of specialization.

  • Ability to clearly and concisely SWOT issues and decision points.

  • Ability to be well organized and goal oriented, flexible, and the ability to learn and grow.

  • Strong aptitude with Microsoft Office including, Power Point, Word and Excel

About our Business:

Output Solutions at Fiserv delivers business critical communications to financial institutions, health and property / casualty insurance providers, billers, retailers, travel and entertainment companies and advertising agencies nationwide. Solutions include transactional document production and delivery, card manufacturing and personalization and direct marketing services, we help our clients streamline operations to contain costs, while building customer dedication and generating incremental revenue.

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Essential Job Responsibilities :

  • Functional, or process leadership; may have indirect management/and or lead small teams; High complexity and ambiguity; and tactical responsibilities. Determines methods and procedures on new assignments and may coordinate activities of other personnel when acting in a leadership role.

  • Possesses a broad and comprehensive understanding of the different processes and procedures in the organization and practices of relevant discipline. Keeps abreast of new developments in relevant disciplines/business environments, in order to define the necessary changes to policy and practice. May manage other resources to achieve successful outcomes.

  • Establishes and maintains internal and external client relationships as well as vendor and internal stakeholder relationships. May serve as the primary contact for clients and vendors. Decisions may have impact on related departments, resources, products and services across the business. Ensures resources and management teams are contributing and performing effectively.

  • Craft and executes service management programs/plans by demonstrating a deep, specialized knowledge of service management programs and processes. Responsible for maintaining Fiserv products or services to existing clients through the development and delivery of new strategies and processes

  • Utilizes business solutions and financial knowledge to execute industry competitive service management tactics, and makes compelling presentations of Fiserv solutions (across all Fiserv Business Units) to effectively persuade and frame client opportunities. Shares industry, solution and service management “standard methodologies”.

  • Strong analytical skills essential as is the ability to adapt and adjust to unusual issues/opportunities.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.