Fiserv Customer Service Back Office Rep in Dublin, Ohio

Position Description

About the Role:

This position will be in the Card Services Back Office area. This position will be responsible for providing communications and support for customers/clients and problem solving between the client/FI and assigned customers. The Back Office Card Services Associate will process daily refunds and chargeback’s via various ATM/Credit Card processor websites and respond to and research fraud/non-fraud inquiries through phone, email, or fax under general supervision. This position is responsible for following standard scripts and procedures to resolve basic customer questions and using a computer system to track information, questions, answers, and product orders. The Back Office Card Services Associate will promote and maintain position customer relation utilizing service excellence techniques and document problems and corrective procedures per established guidelines.

Required Qualifications:

  • High School Diploma required

  • Must be detailed oriented

  • Ability to prioritize workload according to shifting demands

  • Strong Clerical and analytical skills

  • Demonstrated performance in customer satisfaction and efficiency

  • Experience using computers and familiar with Windows, MS Office Suite, and Internet Explorer

  • Strong verbal and written communication skills

  • Must be able to work in a team environment

  • Preferred Qualifications:

  • Job Related Experience*:

  • Experience entering and managing chargeback data

  • Experience researching bank rules and regulations to identify chargeback rights

Additional Skills/Knowledge:

  • Experience in handling fraud and non-fraud disputes, charge back experience preferred

  • Demonstrated proficiency with call center applications preferred

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.