Fiserv Customer Service Rep -Card Back Office in Dublin, Ohio
About the Role :
This position will be in the Card Services Back Office area. This position will be responsible for providing communications and support for customers/clients and problem solving between the client/FI and assigned customers. The Back Office Card Services Associate will process daily refunds and chargeback’s via various ATM/Credit Card processor websites and respond to and research fraud/non-fraud inquiries through phone, email, or fax under general supervision. This position is responsible for following standard scripts and procedures to resolve basic customer questions and using a computer system to track information, questions, answers, and product orders. The Back Office Card Services Associate will promote and maintain position customer relation utilizing service excellence techniques and document problems and corrective procedures per established guidelines.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
About our Business:
Electronic Payments provides solutions for electronic billing and payments, online funds transfer, person-to-person payments and personal financial account aggregation services to the financial services industry. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks.
As a global leader in financial services technology, Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Comprehensive, paid training is included.
Reporting Relationships :
Reports To: Business Line Supervisor
High School Diploma required
Must be detailed oriented
Ability to prioritize workload according to shifting demands
Strong Clerical and analytical skills
Demonstrated performance in customer satisfaction and efficiency
Experience using computers and familiar with Windows, MS Office Suite, and Internet Explorer
Strong verbal and written communication skills
Must be able to work in a team environment
Job Related Experience :
Experience entering and managing chargeback data
Experience researching bank rules and regulations to identify chargeback rights Additional Skills/Knowledge :
Experience in handling fraud and non-fraud disputes, charge back experience preferred
Demonstrated proficiency with call center applications preferred Travel Required :0%
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.