Fiserv Data Entry Clerk, Associate in Dublin, Ohio

Position Description

About the Role:

The Data Entry Clerk Associate has a very important role within Fiserv. Those in this position are responsible for accurately updating account numbers and addresses on file that impact our electronic and paper payment processing. The Data Entry Clerk Associate is responsible for a variation of tasks up to and including over 30+ tasks related to electronic payments. This is a complex position with some outbound calls with payee’s that receive payments with our Bill Pay service.

About our Business:

Electronic Payments provides solutions for electronic billing and payments, online funds transfer, person-to-person payments and personal financial account aggregation services to the financial services industry. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks.

As a global leader in financial services technology, Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Comprehensive, paid training is included. State of the art contact center in a crisp, clean environment!

Fiserv continues to be an award winner within our Industry. Fiserv has been named “World’s Most Admired Companies” for 2013, 2014, 2015, and 2016. In addition, Fiserv has been named a fortune 500 Company again in 2016.

Reporting Relationships:

Reports To: Supervisor, Customer Service

Essential Job Responsibilities:

This position will be responsible for entering account numbers and address corrections into different payment processing systems under direct supervision. This position is also responsible for maintaining and updating account numbers in the different payment processing systems, updating information via email requests, external customer requests, or completing departmental requests. The Data Entry Clerk Associate also sorts and prioritizes changes based on type of vendor, customer size, and zip code, decides what information needs updating, and keys information as deemed necessary. Other responsibilities include making outbound calls to confirm address changes, communicate with merchants as needed to obtain necessary information for problem resolution.

/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./

Required Qualifications:

  • Education*:

  • High School Diploma required

Preferred Qualifications

  • Minimum 6 months experience required

  • Knowledge of MS Office (Excel, Word) required

  • Ability to accurately key information and utilize and email system such as Notes

  • Minimum 6 months call center or phone work experience Excellent communication skills

  • Ability to research complex issues across multiple systems

  • Positive attitude

  • Superior accuracy and quality Self-motivated and productive in a self -directed workgroup setting

  • Ability to stay focused on very repetitive tasks

  • Must be able to work independently as well as work in a team environment to meet deadlines

  • Display sense of urgency

  • Demonstrated ability to multi-task and meet all assigned deadlines in a rapidly changing and high pressure environment

  • Ability to work well with several groups are key factors

Travel Required:

  • Percentage/frequency of travel: 0%

Physical Requirements:

  • Sitting for complete shift

Work Environment:

  • Normal office environment

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.