Fiserv Client Partner IV- Bank Solutions in Harrisburg, Pennsylvania

Position Description

This can me a remote position and will focus on accounts in the New Jersey Area.

What does successful Client Partner do?

They lead the Fiserv overall business relationship with a portfolio of 10-12 regional banks on our DNA core processing platform from a strategic and consultative perspective. They serve as the primary contact for the financial institution's executive and/ or senior level managers They are responsible for handling and growing the overall relationship with key senior-level decision makers and influencers at assigned clients to build customer loyalty and increase revenues.

The Client Partner will leverage Fiserv solutions to improve client’s growth and profitability, utilizing various company resources to ensure client satisfaction, retention and increased profitability for Fiserv.

Primary Responsibilities:

Client Relationship

  • Establish and maintain effective relationships with the bank CEO/President and other key senior executive and operational decision makers by dedicatedly meeting on-site. Understand the politics of client’s organization in order to appropriately influence decision makers.

  • Understand bank’s business pain points, strategic objectives, competitive standing, and critical success factors to determine the best solutions.

  • Leverage Fiserv internal resources, including business unit and corporate executives, to maintain and grow an effective relationship with the client.

  • Utilize consultative approach to demonstrate our dream to improve client’s profitability.

  • Develop and document an Account Plan at least annually that includes the integration of other Fiserv business units, establish a course of action to accomplish specific goals, and take the lead on the Account Plan with other business units.

  • Promote client attendance at Fiserv sponsored events such as National Management Conferences, Regional Client Conferences, User Group meetings and focus group meetings.

Client Retention

  • As a key component of the Account Plan, develop a plan to secure timely Service Agreement Renewals.

  • Monitor client satisfaction, facilitate improvement as needed, and regularly stay in touch with key stakeholders.

  • Leverage industry trends and Fiserv competition knowledge to demonstrate Fiserv value proposition.

Revenue Maintenance & Growth

  • Understand and promote Fiserv capabilities, solution sets and match those with financial institution's needs, ensuring that Fiserv increases wallet share with each client through cross sales and Theme 2 sales.

  • Understand business problems and strategic objectives; develop formal proposals for additional products & services that address the client’s needs.

  • Ensure a fair return on Fiserv services rendered by following up on any client receivables and negotiating a fair resolution on any items in question.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Basic qualifications for consideration:

Education:

  • Bachelor's Degree or equivalent experience

Job Related Experience:

  • 7+ years in banking industry, with bank management and operations experience preferred

  • 3+years of experience managing and growing relationships with large/complex financial organizations.

Additional Requirements:

  • Shown ability to collaborate with senior management or executives and requires minimal supervision and direction.

  • Competitive sales renewal ability.

  • Consistent record in attaining/exceeding of quota based metrics

  • Strategic account planning experience required

  • Strong presentation skills

  • Excellent listening skills that include internal communication of client opportunities, issues, critical issues and external communication that includes key Fiserv messages

  • Proven leadership coupled with strong business insight

  • Requires ability to influence at multiple levels internally and externally to accomplish business goals

  • Travel is required

  • Proficiency in working with Microsoft tools: Word, Excel, PowerPoint and Outlook.

Preferred Qualifications:

  • Additional special training in banking is highly desirable.

  • Knowledge of Fiserv systems is helpful

  • Fundamental knowledge of computer systems including host-based systems, especially financial data processing systems highly desirable

Travel

20-50%

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.