Fiserv Communications, Associate in Hazelwood, Missouri

Position Description

What does a great Communications Associate do?

Are you a great teammate with a strong client focus? Do you enjoy creating solutions and developing programs to help our clients attract new customers? A great Communications Associates has a knack for planning, handling and executing communications programs utilizing IBM Watson to lead email marketing campaigns that directly impact our clients. We are a team working diligently towards creating direct mail and email marketing materials, our clients are typically financial institutions but can also be insurance, healthcare, or energy industries. While you won’t be writing, you will have an integral role on the team ensuring that solutions and programs are aligned to our client’s needs.


  • Provide support in the planning, direction and management of results-focused, Omni channel direct marketing, including high-reaching and market research

  • Assist over-all campaign objectives, including communication of client provided creative direction, revisions and campaign requirement with internal creative and production account services ensuring timely and accurate completion of the campaign

  • Support the full range of Fiserv services while maintaining a positive rapport with the clients ensuring a productive and on-going relationship

  • Perform other duties as assigned


  • Associates degree in Communications or Marketing

  • Experience working in a marketing coordination role


  • Bachelor’s Degree in Communications or Marketing

  • Experience working with IBM Watson/SilverPop

  • Experience with HTML


Output Solutions delivers turnkey business critical customer communications accurately, on time and with relevant information essential for customer satisfaction and retention. Fiserv supports financial services, healthcare, billing, retail, utilities, travel and entertainment and other companies. Customer communications and payment solutions include transactional document production and delivery, secure and non-secure card manufacturing and personalization, direct marketing services and digital channel delivery. As a trusted outsourcing partner, we help our clients streamline operations to contain costs, while building customer loyalty and generating incremental revenue. More specifically, the Strategic Solutions Team is the direct marketing creative agency within the Fiserv Billing and Payments Group. Our clients from financial services, insurance, utility, telecom, hospitality loyalty and health services industries rely on us for omni-channel strategic campaign thought leadership, impactful creative copy and design services and effective email creative and campaign executions. We produce desired outcomes for our clients that include; new customer acquisition, improved and extended valued customer relationships, incremental new product and product utilization growth, payment acceleration and enriched consumer communications experiences.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.