Fiserv Production Supervisor - 2nd shift in Hazelwood, Missouri
*Work Schedule Hours: 2:00pm – 11:00pm, Monday-Friday with Overtime as Needed or Mandatory During Peak Season Including Weekends.*
You will supervise a Production team in a fast pace, secure, and deadline driven environment. You and your team will be supporting production for many of the largest financial institutions, loyalty programs and healthcare providers in their respective industries. In this hands-on supervisory role, you will oversee areas of production such as mail insertion and mail sorting based on USPS guidelines. You will also assist your team in continually enhancing production processes to ensure the delivery of world class service to our clients.
Fiserv provides turnkey business communications solutions for the financial services, healthcare, billing, retail, agency, travel and entertainment industries. This group specializes in the production of debit, credit, gift and pre-paid cards; membership and health identification cards; statements; invoices; explanation of benefits and tax forms. The business also provides document management, branded merchandise and direct marketing services, and offers Electronic Document Delivery solutions that allow clients to securely archive and deliver high-volume e-documents, including statements, bills and reports, to their customers.
Essential Job Responsibilities:
Manage the production workflow to ensure deadlines are met. This includes making necessary adjustments to staffing and equipment utilization to meet deadlines.
Manage quality at the source with focus on ensuring the team is following all processes and procedures
Participate in planning meetings to determine the scope and objectives required to meet daily production schedules
Problem solve through research, investigation, inquiry, analysis, and evaluation.
Develop the production team to increase productivity, knowledge and achieve the highest quality for our customers
Monitor KPI metrics and report on them daily
Assist with operating the production equipment and troubleshooting mechanical issues
Maintain a high level of safety consciousness
Manage continuing process improvement plans
Perform other duties as required
/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./
Job Related Experience:
2-5 years of mail processing experience (1st Class and Marketing)
5 years or more of management/supervisory experience
Scheduling and planning skills
Self-motivation to meet deadlines
Strong knowledge of production control technology and methodology
Strong communication skills
Strong coaching skills
Strong organizational skills and ability to stay in control while working in a continually changing, deadline driven work environment
Strong PC skills
5+ years management experience
Associates Degree or some college experience
Working knowledge of United States Postal Service regulations
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.