Fiserv Client Operations Support Representative, Consultant in Indianapolis, Indiana
What does a great Client Operation Support Representative, Consultant do?
In this position, you will handle the day to day interactions with a specific client base as well as internal production management, and staff as well as technology and development teams. You will be responsible for client relationships, project management and daily reconciliation and validation of work through the production facility.
ESSENTIAL JOB RESPONSIBILITIES:
Ensuring client support and satisfaction at a professional level with minimal supervision, answering questions, and resolves client issues relating to products and services.
Providing first level support to clients, ability to research and analyze problems Initiate and maintain regular contact with client both verbal and written.
Coordinating change control and testing support.
Ensuring accurate and timely completion of assigned special projects and request completing daily reporting requirements in an accurately and timely manner.
Provide technical assistance to the client in regards to projects and internal system malfunctions.
BASIC QUALIFICATIONS FOR CONSIDERATION:
Bachelor’s degree or related work experience is preferred.
2+ years of experience in a customer service/client facing role required
Experience supporting large key accounts preferred
Highly proficient in Excel and Access strongly preferred.
PREFERRED QUALIFICATIONS FOR CONSIDERATION:
Requires excellent communication skills, both written and verbal
Requires good organizational skills, ability to multi-task and maintain and even-handed approach with clients and internal contacts, while working with continually changing tasks in a dynamic environment.
Excellent math and Excel skills to provide client quotes, billing and reconciliation
WHO WE ARE:
Output Solutions at Fiserv delivers business critical communications to financial institutions, health and property / casualty insurance providers, billers, retailers, travel and entertainment companies, and advertising agencies nationwide. With solutions including transactional document production and delivery, and card manufacturing and personalization and direct marketing services, we help our clients streamline operations to contain cost. Building customer loyalty and generating incremental revenue.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.