Fiserv Conversion Analyst, Staff in Indianapolis, Indiana
Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?
You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.
It is an outstanding time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a rapidly evolving and growing organization.
ABOUT OUR BUSINESS:
FOS Indianapolis prints documents that contain personal and confidential data that is sent to individuals and companies. These documents include
Healthcare EOBs for members,
Provider claim information for medical and dental services
Financial statements including bank statements, credit card statements
Billing documents for individuals and companies
These documents are then inserted with equipment. The application that prepares these documents for printing must follow production standards to ensure efficiency on the production floor. Upon completion, the physical product is mailed or overnighted by a variety of carriers to the intended recipient either an individual or a business. Images of the final product is available through the internet and also via email
Do you want to be a part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!
ABOUT THE ROLE:
You will analyze and gather business requirements to provide detailed specifications to programming. Provide consultation to the client before, during and after changes, including the development of new procedures. You will interpret client’s existing systems and workflows through and including the balancing of daily files. In addition, you will provide client training during all phases of the process and include the correct use of the Fiserv system and on-line terminal assistance. Communicate progress and any potential problems to manager/project for awareness and/or resolution is vital to successful implementation/conversions.
ESSENTIAL JOB RESPONSIBILITIES:
The Conversion Analyst works closely with clients, internal partners, and our customer support group to ensure the Fiserv promise.
Understanding client business rules and documenting as requirements for changes that are being requested. The requirements would be customized by programmers and the results will be handed off to Software Quality Assurance to ensure that the programming changes support the requirements.
Verify changes made to ensure they meet the customer requirements.
Configuring changes using tables or web enabled to tools to setup the client’s customization.
You will be responsible for setup and training to the customer to use web enabled tools to run message content, logos etc.
Support changes requested or required by our production floor to ensure production standards met.
JOB RELATED EXPERIENCE:
BS in Computer Science, MIS, EE or related discipline.
Minimum of 2 years in implementations, conversions, project management
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.