Fiserv Implementation Project Specialist in Lake Mary, Florida
About the Role: The Implementation Project Specialist is responsible for the project management of add on products for existing CPS clients onto Fiserv EFT platforms. This position will schedule and coordinate they key activities with internal departments, external vendors and the client to ensure the client installation process is completed on time and in accordance with client requirements. This position provides exciting challenges with the opportunity to learn and manage a variety of different project types. The experience gained in this role positions incumbents to become invaluable subject matter experts playing a critical role in the satisfaction of our clients.
About our Business:
With over 30 years of industry-recognized leadership, Fiserv Card Services is an innovator in electronic funds transfer, providing a total payments solution through a variety of products and services. Card Services authorizes and settles debit, credit, and ATM transactions, monitors and drives ATMs, and provides nationwide switching of EFT transactions. We processed over 13 billion transactions in 2015, and have handled $3.5M+ in commerce during our /busiest minute/ so far this year. Card Services supports 20,000 ATMs (with uptimes of 99.9%) and 66M cardholder accounts for over 3,200 clients - the majority of which are financial institutions. Card Services also owns the Accel® debit payments network, which is accessible at 3.6 million point-of-sale locations and 412,000 ATMs in all 50 US states, US territories, and Canada.
Essential Job Responsibilities:
Act as primary project contact for clients and internal groups for client related development, testing, implementation readiness and final implementation.
Provide continuous project feedback and status updates to key stakeholders.
Develop project plans and related task lists as necessary, update plans accordingly.
Analyzes client customization requirements and creates the appropriate specifications to meet those needs.
Researches and prepares service reports, custom programming requests and project requests to meet the needs of the client.
Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
Occasional after hour support of client implementations.
Work with resource managers to create capacity plan and resource forecasting
Work with project managers and project teams to ensure internal project audit points are managed and tracked
Develop and maintain consistent standards for project status reporting for internal and external purposes.
Represent the department for internal special projects.
Performs other duties as required
/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./
Required Qualifications: Education
- Bachelor’s degree preferred or equivalent work experience required
Previous client services or relationship management experience
Previous financial industry, installations, or project management experience highly desired
Previous VisionPlus knowledge/experience strongly preferred.
Proficient computer skills including MS Office Suite (Excel, Outlook and Word).
Strong organization and problem solving skills.
Ability to manage projects and lead a team.
Excellent customer services skills with the ability to maintain professionalism under pressure.
Strong attention to detail.
Strong level of project management knowledge including the ability to effectively manage and prioritize projects, issues and tasks.
Excellent verbal and written communication skills with the ability to communicate within all levels of clients and internal staff.
Strong sense of accountability and follow through, effective problem solving skills as well as a commitment to positive solutions and the client experience.
The ability to work independently as well as in a team environment.
The ability to occasionally provide afterhours support for client implementations.
Travel Required: 10%
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.