Fiserv iSeries Implementation Specialist, Senior in Lake Mary, Florida

Position Description

About the Role:

/The iSeries Senior Technical Implementation Specialist is a key role in deploying Fiserv products for Bank Solutions clients. You are typically the primary technical contact for our clients concerning product installation on the iSeries. You will work closely with Project Managers, Business Analysts, Development and Support teams. This is a demanding yet exciting role that brings a great sense of accomplishment for you personally in achieving the goals of Fiserv and most importantly our clients./

/In this role, you will be responsible for the setup of new Signature Core instances and related products on the IBM iSeries along with the initial support of these products. Implementation and support are typically completed for LPAR migrations, additions, upgrades and large conversion projects involving the Signature Core. Additionally, you will evaluate and recommend system needs, perform application subsystem troubleshooting, debugging, diagnosis and performance analysis. You will be required to perform customer interactions and hands-on knowledge transfer before and during these implementations./

/As a senior member of the team, you will provide an expert level of support during the implementation life cycle of these products. This includes understanding requirements, defining implementation approach, implementing the solution and documenting any issues including resolutions. After successful implementation the role requires providing customer support to these clients until successful turnover is completed with the Operations Support team./

/You will plan, conduct and manage assignments while reviewing progress and evaluating results. Review of work is not detailed allowing for substantial latitude for action or decision. You are expected to provide regular progress status reports to management. Emphasis is placed on accomplishment of broad objectives and assignments along with recommending changes in process and procedures./

About our Business:

Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. Our Implementations team is a key part of our client and service delivery team. These individuals focus on partnering with our clients to implement our core technology products, surround solutions and product integrations.

Essential Job Responsibilities:

  • Liaising with Fiserv clients, third party providers and other Fiserv Business Units to facilitate implementations

  • Assist in determining implementation requirements and deliverables based on client needs and project scope

  • Perform remote and/or on-site Fiserv application implementations

  • Provide follow-up product support for Fiserv’s clients via telephone, email, and other Fiserv contact channels

  • Deliver professional and timely client communications regarding project updates, ongoing support items and product implementation services

  • Thoroughly track, organize and document all product implementation and support related activities

  • Ensure time is tracked and recorded accurately in the time tracking system

  • Develop and maintain a full understanding of Fiserv products, services, best practices and company standards

  • Provide ongoing input to the continual improvement of implementation process and procedures

  • Consistently create a positive experience for Fiserv clients and colleagues that builds strong relationships and fosters client loyalty

  • Keep current with relevant industry trends and best practices

  • Travel may be required

  • Perform other duties as required

/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./

Required Qualifications:

  • High school diploma is required

  • Degree in Computer Science, Management Information Systems, Finance, Accounting or Business is preferred; equivalent work experience may be substituted

  • 4+ years of experience in customer facing projects or a client support role

  • 4+ years of experience in the IT service industry

Additional Skills/Knowledge:

  • Proficient with the management and support of IBM iSeries for Production, Test and DR systems

  • Proficient with creation of application libraries and application configuration within iSeries LPARs

  • Experienced with iSeries User Profiles, Authority Levels and System Security

  • Experienced with evaluating and applying IBM iSeries Individual, Group, and Cumulative PTFs

  • Experienced with IBM Certificate KeyStore, SFTP, IFS, SSL, TCP/IP and IBM Navigator

  • Experienced with deploying IBM HATS applications on a WebSphere Application Server

  • Possesses the ability to analyze and solve complex problems independently

  • Energetic self-starter with a strong sense of ownership and accountability

  • Strong organization skills with particular attention to detail and ability to take detailed notes

  • Ability to work within a team and across the organization to contribute towards a cooperative effort

  • Works efficiently and effectively without supervision; is self-disciplined and manages time effectively

  • Ability to meet or exceed customer needs and expectations while providing excellent service

  • Ability to deal with changes in technology/applications that can introduce significant elements of uncertainty and risk

  • Demonstrate the ability to maintain professionalism, good judgment and adequate performance level while under pressure or in escalated situations

Travel Required:

  • 10% to 40% travel may be necessary depending on the client/project demands.

Work Environment:

  • Typically this work will be completed under broad supervision and advice may be requested as needed

  • Work under pressure; causes could be deadlines, work load, unforeseen events or client escalation

  • Work for extended hours when necessary

  • Participate in 24x7 on-call support during certain phases of the project schedule

  • Occasionally required to work evenings and weekends. Sometimes with little advanced notice.

  • Project assignments are billable work that are limited-term in nature.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.