Fiserv Project Specialist in Lake Mary, Florida

Position Description

What does a great Implementation Project Specialist do?

The Implementation Project Specialist is responsible for the management of various activities supporting the implementation of a new client on the credit processing platform. This position will schedule and coordinate key activities with other Fiserv partners, departments, external vendors and the client to ensure the client installation process is completed on time and in accordance with client requirements.

What you can look forward to::

  • Acting as primary project contact for clients and internal groups for client related development, testing, implementation readiness and final implementation.

  • Providing continuous project feedback and status updates to key stakeholders.

  • Developing project plans and related task lists as necessary, update plans accordingly.

  • Managing multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.

  • Developing and maintaining professional client relationships and manage expectations with respect to live dates and other key timelines.

  • Providing occasional after hour support of client implementations.

  • Working with resource managers to create capacity plan and resource forecasting

  • Working with project managers and project teams to ensure internal project audit points are managed and tracked

  • Developing and maintaining consistent standards for project status reporting for internal and external purposes.

  • Representing the department for internal special projects.

Basic Qualifications for Consideration:

  • High School Diploma/GED

  • 4+ years work experience in an implementations capacity or environment.

  • Previous client services/relationships experience and project management experience.

Preferred Qualifications for Consideration:

  • Previous VisionPlus knowledge/experience.

  • Previous financial industry, installations, or project management experience

Additional Skills & Abilities:

  • Strong sense of accountability and follow through, effective problem solving skills as well as a commitment to positive solutions and the client experience.

  • The ability to work independently as well as in a team environment.

  • Proficient computer skills including MS Office Suite (Excel, Outlook and Word).

  • Strong attention to detail, organization and problem solving skills.

  • Excellent customer services skills with the ability to maintain professionalism under pressure.

  • Strong level of project management knowledge including the ability to effectively manage and prioritize projects, issues and tasks.

  • Excellent verbal and written communication skills with the ability to communicate within all levels of clients and internal staff.

Travel required : Minimal travel as needed (5% anticipated) to support business needs.

Who we are:

With more than 1,200 associates in nine primary locations, Fiserv Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

Card Services by the Numbers

  • 3,200+ clients

  • 1+ billion debit, credit, and ATM transactions processed

  • 28,000 ATMs managed

  • 50+ million accounts managed

  • Our debit network is accessible at 3.6 million point-of-sale locations and 535,000 ATMs

  • Handled $1+ million in commerce in our busiest minute this year

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible with deep expertise and a commitment to innovation.

At Fiserv, you'll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.