Fiserv Training Specialist in Lake Mary, Florida

Position Description

For every individual and family, two of their biggest life purchasing decisions involve buying a car and a house. We are the company working behind the scenes with our clients to create industry leading technology that ensures the experience is secure and easy for consumers. Each year, we are proud to help millions of people realize their ownership dreams. Our clients, who are Blue Chip lenders and high-growth brand name disruptors, trust us to help them address and anticipate the ever-evolving lending landscape. Over the years, we earned the industry’s choice for scalable performance and innovative technology that connects lenders with the people they serve.

We are growing and we know we can’t do that without adding great new talent. We have an outstanding set of technology and service professionals across the globe but we need new team members who can help us realize our vision to optimize the connection between lenders and consumers. As a newly created joint venture between Warburg Pincus and Fiserv, we are a well-supported independent firm, channeling the strength of our Fortune 500 heritage together with the excitement of a growth-oriented, innovative technology provider.

“This is an exciting time for Fiserv Lending Solutions. We’re looking to define and lead the next generation of lending technology, and that can only be achieved by having the right team. We know you have a choice and we hope you consider us to see if we are the right fit.” -Bret Leech, CEO of Fiserv Lending Solutions

Join us in this new venture and help us fulfill the promise we make to our clients every day.

Position Purpose: This position will manage all Contact & Servicing Center training programs and is responsible for training all new and current employees and assessing competencies across multiple positions within a department.

Essential Job Responsibilities:

Develop successful training solutions through design, delivery, and assessment of all aspects of internal department training to be measured by 5% increase in associate engagement and growth and development survey scores Build a successful training program from the ground up. Success will be measured by increased efficiency in new hire readiness. Work with department staff one on one as needed (observing, collecting data, advising, evaluating, coaching, retraining) to be measured by 10% increased success in work product at the 30, 60, 90+ day mark. Evaluate training solutions through metrics and makes recommendations in support of continuous improvement initiatives to be measured by 25% increase to training effectiveness scores the first year and 5% year over year thereafter. Complete skills gap analysis for continuous development both for career growth and skills development to be measured by 5% increase in growth and development survey scores as well as ready now successors for key roles working in conjunction with leadership development corporate initiatives. Create, upload, and maintain web-based training modules within a Learning Management System. Performs other duties as assigned

/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./

Required Qualifications:

Education:

  • BA or BS in adult education, business, or equivalent with 5+ years of experience in training creation and delivery

or

  • Master’s degree and 2+ years of experience in training creation and delivery

Certifications:

  • DDI preferred or similar certification

Job Related Experience:

  • 5+ years of successful training experience

  • Demonstrated ability to build a training program from the ground up preferred

  • Desire to be integral in the direction and success of the organization, leading by example

Additional Skills/Knowledge:

  • Demonstrated ability to use various training techniques to successfully train at all levels within an organization

  • Demonstrated ability to keep current on emerging training techniques and product knowledge

  • Demonstrated ability to do more with less

  • Demonstrated ability to continuously improve using six sigma concepts or data to guide your decisions

  • Demonstrated ability to continuously challenge end product/result

  • Must be a fast learner with fast-paced execution

  • Ability to influence all levels within an organization

  • Must be flexible and adapt to change quickly

Travel Required:

  • 10-25% travel anticipated

Preferred Qualifications:

  • Previous work in a financial institution preferred

  • Previous experience in a Call Center, preferred

  • Previous experience with LMS preferred

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.