Fiserv Implementation Analyst in Lincoln, Nebraska
About the Role:
The Implementation Analyst is responsible for leading successful implementations for Fiserv’s Enterprise Content Management solutions titled Business Process Manager. These implementations are for new clients and existing clients. The analyst engages directly with the client to from the project kickoff through go-live.
This is a fast paced position requires flexibility and the ability to easily accept and manage change.The analyst must have the ability listen and understand the client’s business problems and opportunities.This will allow them to provide direction to the clients to achieve their objectives and success.
As part of the implementation process the Implementation Analyst will utilize business analysis techniques, tools, and common templates.
Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values.
About our Business:
America's bankers have long relied on Fiserv to help them increase operational efficiency, comply with regulations, minimize risk and gain new business insights. Bank Solutions, part of the Depository Institution Services group, delivers comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities but all of them help our clients improve customer service and streamline their back-office operations.
We offer flexible technology solutions that enable financial institutions to quickly align to customers’ expectations. With a modular approach to delivery, financial institutions are able to preserve platform investments while delivering both updated functionality and a consistent experience across channels. From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes.
Want to be a part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!
Essential Job Responsibilities:
Perform software installations and training for Fiserv’s clients via onsite trips and web based contact channels. Deliver professional and timely client communications regarding project updates and product implementation services. Thoroughly track, organize and document all product implementation related activities. Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices. Travel is required. Perform other duties as assigned. Be available for occasional night and weekend projects Performs other duties as required.
/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./
Bachelor’s or Associate degree in business, finance, accounting, computer science and/or related field required.
Equivalent work experience may be substituted.
Bachelor’s degree preferred
1+ years of direct customer service preferred
Financial industry, especially new account opening experience is beneficial
Knowledge of FISERV products and systems is a major plus.
Travel Required: Up to 40% Travel
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.