Fiserv Implementation Analyst in Lincoln, Nebraska

Position Description

Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?

You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.

It is an outstanding time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a rapidly evolving and growing organization.

ABOUT OUR BUSINESS:

America's bankers have long relied on Fiserv to help them increase operational efficiency, comply with regulations, minimize risk and gain new business insights. Bank Solutions, part of the Depository Institution Services group, delivers comprehensive bank platforms and valuable products and services for community, mid-tier, and large financial institutions. Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities but all of them help our clients improve customer service and streamline their back-office operations.

Do you want to be a part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!

ABOUT THE ROLE:

The Implementation Analyst is responsible for leading successful implementations for Fiserv’s Enterprise Content Management solution titled Director. These implementations are for new clients and existing clients. The analyst engages directly with the client from the project kickoff through go-live.

This is a fast paced position requires flexibility and lead change. The analyst needs to have the ability to listen and understand the client’s business problems and opportunities. This will allow them to provide direction to the clients to achieve their objectives and success.

ESSENTIAL JOB RESPONSIBILITIES:

  • Build and utilize a knowledge base of the Director product suite, including product interfaces.

  • Understand the project scope including Fiserv responsibilities and the client responsibilities for the implementation.

  • Understanding when to escalate requests outside of scope or specified responsibilities to the project manager

  • Promptly communicate progress and any potential problems to project manager for awareness and/or resolution

  • Provide the client with thorough overviews, workshops and knowledge of the Director application. This includes training of the client’s internal training department (train-the-trainer) on Director functionality

  • Support the client through user acceptance testing, mock implementations, go-live and post go-live including tracking and ensuring correction of any defects found.

  • Conduct internal and external demonstrations.

JOB RELATED EXPERIENCE:

EDUCATION:

  • Bachelor’s or Associate degree in business, finance, accounting, computer science and/or related field required or equivalent work experience may be substituted.

PROFESSIONAL EXPERIENCE:

  • 3+ years of direct customer/client project or support involvement

  • Knowledge of various technologies, including but not limited to client/server, and/or web-based applications.

  • Ability to balance workload of multiple projects as necessary

  • Excellent communication skills including written and verbal

  • Active listening skills to understand what people say and document those statements

  • Ability to work independently and collaboratively.

  • Creative problem solving skills.

  • Strong analytical and troubleshooting abilities

TRAVEL REQUIRED: UP TO 50% TRAVEL

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.