Fiserv Implementation Analyst in Lincoln, Nebraska
Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?
You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.
It is an outstanding time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a rapidly evolving and growing organization.
About our business:
America's bankers have long relied on Fiserv to help them increase operational efficiency, comply with regulations, minimize risk and gain new business insights. Bank Solutions, part of the Depository Institution Services group, delivers comprehensive bank platforms and valuable products and services for community, mid-tier, and large financial institutions. Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities but all of them help our clients improve customer service and streamline their back-office operations.
Do you want to be a part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!
In this Role:
The Implementation Analyst is responsible for leading successful implementations for Fiserv’s Enterprise Content Management solution titled Integrated Teller. These implementations are for new clients and existing clients. The analyst engages directly with the client to from the project kickoff through go-live. In addition, the analyst will provide support on Integrated Teller for other associates on a tier III basis and assist managers with client escalations.
This is a fast paced position requires flexibility and the ability to easily accept and manage change. The analyst must have the ability listen and understand the client’s business problems and opportunities. This will allow them to provide direction to the clients to achieve their objectives and success.
As part of the implementation process the Implementation Analyst will utilize business analysis techniques, tools, and common templates.
Essential Job Responsibilities:
Have a thorough knowledge base of the Teller product suite.
Understand the project scope including Fiserv responsibilities and the client responsibilities for the implementation.
Know when to escalate requests outside of the scope or specified responsibilities to the project manager
Promptly communicate progress and any potential problems to project manager for awareness and/or resolution
Have a clear understanding of project milestones and delivery dates.
Provide the client with thorough overviews, workshops and knowledge of the Teller application.
This includes training of the client’s internal training department (train-the-trainer).
Support the client through user acceptance testing, mock implementations, go-live and post go-live including tracking and ensuring correction of any defects found.
Conduct internal and external demonstrations of the Teller product. %.
Performs other duties as required
High School diploma required
Bachelor’s or Associate degree in business, finance, accounting, computer science and/or related field required. Equivalent work experience may be substituted. Job Related Experience :
2 plus years or more of teller or banking experience.
Knowledge of the financial domain, preferably banking Additional Skills/Knowledge :
Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.
Analytical skills to assess client business need, identify solutions, and manage requirements.
Work on multiple projects if necessary
Excellent communication skills including written and verbal
Proficiency with MS Office Suite.
Active listening skills to understand what people say and document those statements
Ability to work independently and collaboratively.
Creative problem solving skills.
Strong analytical and troubleshooting abilities
Self-motivated with self-accountability and strong organizational skills to effectively manage time, projects and follow-up
Ability to exercise appropriate judgment/decision making skills to ensure client success
Travel Required :
- Up to 40% travel requirements
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.