Fiserv PS Support Services Consultant in Lincoln, Nebraska

Position Description

*What does a great Professional Services Consultant do? *

They are responsible for project intake and client coordination of projects. As they engage with clients to define project timelines and deliverables they will work closely with implementation managers to schedule engagements, ensure the installers have a clear understanding of project requirements and completion dates. The Professional Services Consultant is a critical role as it is the first interaction our clients have with the implementation team after signing contracts.

As a Professional Services Consultant, you can look forward to:

  • Managing a portfolio and maintaining service level agreements

  • Understanding the project scope including Fiserv responsibilities and the client responsibilities for the implementation.

  • Having a clear understanding of project milestones and delivery dates.

/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./

*You’re the kind of person who can: *

  • Work well in a fast paced and dynamic environment and easily accept change

  • Communicate effectively at any level of the organization

  • Balance workload of multiple projects as necessary

  • Work independently and collaboratively.

  • Has strong analytical and troubleshooting abilities with creative problem-solving skills.

  • Be self-motivated with self-accountability and strong organizational skills to effectively manage time, projects and follow-up

  • Exercise appropriate judgment/decision making skills to ensure client success

  • Actively listen to understand what people say and document those statements

Reporting Relationships:

  • Reports To: Implementation Manager

  • Peers: Implementation Analysts, Technical and Project Management

*Basic qualifications for consideration: *

  • High School diploma or GED

  • Minimum of 3 years of customer or client project support

  • Proficiency with MS Office Suite.

Preferred qualifications for consideration:

  • Bachelor’s degree

  • Experience working in the financial services industry

  • Experience working in Professional Services department

  • Experience working as a Project Management Coordinator

  • A general understanding of project management methodology

  • Local Candidates to the Lincoln, NE or Sioux Falls, SD area

*Who we are: *

Bank Solutions delivers comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities but they all help our clients improve customer service and streamline their back-office operations.

We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions are able to preserve platform investments while delivering both updated functionality and a consistent experience across channels. From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible with deep expertise and a commitment to innovation.

At Fiserv, you'll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

//Fiserv is an Equal Opportunity Employer/Disability/Vet.//

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.