Fiserv Technical Consultant in Lincoln, Nebraska
Job Title: Technical Consultant
Locations: Lincoln, NE - Brookfield, WI - Alpharetta, GA - Sioux Falls, SD
About the Role:
The Technical Consultant plays a meaningful role in the success of new client implementations for Bank Solutions. As Technical Consultant you will be responsible for the installation of new products or product updates, technical product training and client support throughout the implementation process.
About our Business:
America's bankers have long relied on Fiserv to help them increase operational efficiency, align with regulations, minimize risk and gain new business insights. Bank Solutions, part of the Depository Institution Services group, delivers comprehensive bank platforms and helpful products and services for community, mid-tier, and large financial institutions. Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to expertly own a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities but all of them help our clients improve customer service and streamline their back-office operations.
We offer flexible technology solutions that enable financial institutions to quickly align to customers’ expectations. With a modular approach to delivery, financial institutions are able to preserve platform investments while delivering both updated functionality and a consistent experience across channels. From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to build better outcomes.
Want to be a part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!
Essential Job Responsibilities:
Perform remote and/or on-site software implementations, and provide follow-up product support for Fiserv’s clients via telephone, email, and web based contact channels.
Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
Deeply track, organize and document all product implementation and support related activities.
Assist with creation and maintenance of User documentation (hardware / software requirements, end-user technical information, internal procedures, etc.) as needed.
Develop and maintain a full grasp of Fiserv products and services and keep abreast of relevant industry trends and standard methodologies
Perform other duties as assigned
Degree in Computer Science, Management Information Systems, Information Technology or related field
Equivalent work experience may be substituted
2+ years in customer facing projects, client support role, or IT service industry
Type of work experience required:
Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments
Experience with peripheral deployments
Basic understanding of data communications and LAN/WAN
Previous customer service experience
Ideal candidates possess strong analytical problem solving ability
Strong verbal and written communication skills (internal and client facing)
Excellent follow-up skills, attention to detail
Travel Required: Ability and willingness to travel up to 20%, as needed
Work Environment: Occasionally required to work evenings and weekends.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.