Fiserv Technical Implementation Specialist, Senior in Lincoln, Nebraska
The Senior Technical Implementation Consultant is a key role in deploying Fiserv products for Bank Solutions clients. You are typically the primary technical contact for our clients concerning product installation. You will work closely with Project Managers, Business Analysts, Development and Support teams. This is a demanding yet exciting role that brings an excellent sense of accomplishment for you personally in achieving the goals of Fiserv and most meaningfully our clients.
In this role, you will be responsible for the hands-on installation of new applications or application updates along with the initial support of these applications. Implementation and support will be completed one of three ways; remotely installing the applications, walking the client through the installation or installing the applications while on-site. You will perform customer interactions and hands-on knowledge transfer before and during these implementations.
As a senior member of the team, you will provide support during the implementation life cycle of these products. This includes understanding requirements, defining implementation approach, implementing the solution and documenting any issues including resolutions. After successful implementation the role requires providing customer support to these clients until successful turnover is completed with the Operations Support team.
This work will be completed under broad supervision and advice may be sought for certain matters. You will plan, conduct and run assignments while reviewing progress and evaluating results. Review of work is not detailed allowing for latitude for action or decision providing regular progress status reports to management. Emphasis on accomplishing broad objectives and assignments along with recommending changes in process and procedures.
ABOUT OUR BUSINESS:
Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. Our Implementations team is a key part of our client and service delivery team. These individuals focus on partnering with our clients to implement our core technology products, surround solutions and product integrations.
ESSENTIAL JOB RESPONSIBILITIES:
Liaising with Fiserv clients, third party providers and other Fiserv Business Units to facilitate implementations
Assist in determining implementation requirements and work you're doing based on client needs and project scope
Perform remote and/or on-site Fiserv application implementations
Provide follow-up product support for Fiserv’s clients via telephone, email, and other Fiserv contact channels
Deliver professional and timely client communications regarding project updates, ongoing support items and product implementation services
Deeply track, organize and document all product implementation and support related activities
ensure that time is tracked and recorded accurately in the time tracking system
Develop and maintain a full grasp of Fiserv products, services, standard methodologies and company standards
Provide ongoing input to the continual improvement of implementation process and procedures
Consistently build a positive experience for Fiserv clients and colleagues that builds relationships and furthers client loyalty
Keep current with relevant industry trends and best practices
Perform other duties as required
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Degree in Computer Science, Management Information Systems, Finance, Accounting or Business is preferred
Equivalent work experience may be substituted
JOB RELATED EXPERIENCE:
4+ years of experience in customer facing projects or a client support role
4+ years of experience in the IT service industry
Familiar with the management and support of MS Windows Servers and Workstations
Familiar with the management and support of IBM iSeries
Familiar in database management and support; specifically in MS SQL Server, DB2 or Focus
Familiar in tools such as Wireshark, Fiddler, PowerShell, SQL Scripting and SFTP
Familiar with virtualization technologies; specifically VMware or Citrix
Possesses the ability to analyze and take on complex problems independently
Self-starter with a good sense of ownership and accountability
Strong organization skills with particular attention to detail and ability to take detailed notes
Ability to work within a team and across the organization to give towards a coordinated effort
Works effectively without supervision; handles time effectively
Ability to meet or exceed customer needs and expectations while providing excellent service
Ability to deal with changes in technology/applications that can introduce significant elements of uncertainty and risk
Demonstrate the ability to maintain integrity, good judgment and adequate performance level while under pressure or in intensified situations
- 10% to 40% travel may be necessary depending on the client/project demands.
Typically this work will be completed under broad supervision and advice may be requested as needed
Work under time sensitive deadlines, work load, unforeseen events or client critical issues
Work for extended hours when necessary
Participate in 24x7 on-call support during certain phases of the project schedule
Occasionally required to work evenings and weekends. Sometimes with little advanced notice.
Project assignments are billable work that is limited-term in nature.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.