Fiserv Business Systems Analyst, Staff in Nashville, Tennessee

Position Description

What does a great Business Systems Analyst do?

This position is responsible for the technical delivery of the Premier Navigator product solution to end users in the banking financial services industry. You will oversee all technical aspects of the product including server administrations, database administration, performs technical implementations, application installations/upgrades, application monitoring, server monitoring, and works directly with internal Clients to provide support for the product. The position is responsible for researching/resolving critical problems to ensure a high level of Client satisfaction and retention.

You will oversee all technical aspects of the product and works directly with internal Clients to provide support and installation and technical implementations for the product. The position is responsible for server administration, database administration, researching/resolving critical problems to ensure a high level of Client satisfaction and retention.

  • Completes department cross-training as required to ensure familiarity with the servers, databases and applications used to deliver the product solution to end users.

  • Answers technical questions related to the product in order to support the sales staff, Account Managers, Service Managers and Client Services staff.

  • Provides technical support to resolve client issues.

  • Assists client services team with troubleshooting program errors.

  • Maintains outstanding issues list ensuring outstanding issues receive regular follow up and the status is tracked and updated regularly.

  • Assists in the planning and design of products throughout all stages of the product life cycle.

  • Research new product ideas or enhancements to existing products.

  • Provide product support to internal departments and external clients upon special request.

  • Recommend new product ideas.

  • Work with other internal departments to effectively market products.

  • Simulates or recreates customer problems to resolve user operating difficulties.

  • Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up.

  • Assists the Client Services team with researching and investigating the technical portion of customer suggestions for enhancements and insures proper handling and follow-up.

  • Documents problems and corrective procedures.

  • Works with development personnel to determine problem solutions.

  • Attends on-going training to achieve level of technical skill needed to solve more complex problems.

  • Perform other duties as required.

Basic qualifications for consideration:

  • 3 plus years work-related experience.

  • Must be able to make decisions, resolve problems using experience and professional judgment, follow specific instructions, perform repeatable technical product implementations, manage multiple implementation projects simultaneously and possess effective multi-tasking skills.

  • Must show a demonstrated work history of learning technical software applications, processes and procedures as well as performing technical product implementations.

  • Microsoft Internet Information Services (IIS)

  • Have a good working knowledge of Microsoft SQL and Microsoft Windows servers, including hardware and software

  • Be able to take ownership of job duties & responsibilities as well as work independently with minimal supervision and oversight

Preferred qualifications for consideration:

  • Education: Bachelor’s Degree in computer science and/or related field preferred

  • Microsoft SQL 2008 & higher, Windows all versions, SSL Cert knowledge, Scripting.

  • Microsoft SQL Query Language

  • Microsoft Server 2012 & higher

  • FTP file movements and file transmissions

  • Working knowledge of network connectivity including basic connectivity troubleshooting

  • Technical product implementations (includes SQL DBA & Windows Server administration functions)

  • A wide variety of 3rd party programs and applications

  • Previous experience with Fiserv Premier/Cleartouch/Signature/GPS (Global Payment Systems) or previous experience in banking or financial services industry also preferred.

  • Functional Area Skills/Knowledge: Has an overall understanding of the work environment and process, with a working knowledge of the organization and intermediate technical skills required to complete assignments.

Who we are:

The Bank Solutions Group’s Integrated Server Group functions as the application subject matter experts and is responsible for managing all aspects of the server based applications utilized by our clients

This product solution provides the front end interface to all internal bank customers’ products and data. This product also always for 3rd party integration to pull back client information in their own user interface.

The Premier Navigator application is used by all Fiserv clients to obtain access to Premier application data at the bank level. Premier Navigator is the first thing the client sees and sometimes the only thing they see as all the applications that are called within Navigator don’t always appear to be another application due to the integration. This is a rewarding and challenging opportunity for the right candidate to be actively involved with the technical side of delivering a high value product solution to our clients and Fiserv. Fiserv offers full benefits including health insurance, 401k, stock purchase plan, competitive pay, flexible work arrangements and numerous other perks.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.