Fiserv Business Transformation Manager in Parsippany, New Jersey

Position Description

This position can work remotely anywhere in the United States.

For internal purposes, the business title for this position is Business Process Manager, Advisory.

What does a great Business Transformation Manager do?

You will have the opportunity to be part of the Business Transformation Office, focusing on supporting the strategic roadmap and delivery of revenue growth, cost optimization and process excellence. You will serve as the liaison between executives and functional leaders driving key strategic and financial objectives. You will have the opportunity to collaborate with a team responsible for developing and shaping the growth strategy of a key business line. You will deliver key initiatives driving growth, profitability and foundation for the future. You will also have the opportunity to employ optimization methodologies to create standardized, efficient and sustainable process/organization effectiveness.

As a Business Transformation Manager, you can look forward to:

  • Building and delivering executive strategies.

  • Working and delivering programs in a collaborative environment.

  • Delivering excellence with client, process and organization focus.

  • Developing and implementing strategic programs in a multi-layered organization.

  • Assessing and delivering strategic communications.

  • Designing program/project strategies for improvement initiatives.

  • Establishing formal program management for these Continuous Improvement projects – including formal status reporting and communication of the overall program objectives, roadmaps, projects, resources, timelines and benefits.

  • Statistical analysis – improving data collection methods, creating data definitions, inferential data analysis, root cause identification, and understanding variation.

  • Collaborating and creating cohesion across business units – creating better visibility on process before/during/after the redesign, defining the change, measuring before/after improvements to quantify and analyzing business value of initiatives.

  • Establishing a cohesive Client Operations Scorecard/Dashboard – ensuring measures are operationally defined to enable understanding across the team. Implementing a measurement system to monitor and track sustainable performance.

  • Creating a Voice of Customer and Process overview driving accountable operational ownership.

  • Establishing training and awareness mechanisms – ensuring stakeholders and users are aware, understand and execute improvement initiatives.

You’re the kind of person who:

Is looking for an opportunity for an opportunity to be part of something new. You are passionate about business transformation and love the opportunity to change the shape and direction of businesses.

Basic qualifications for consideration:

  • Bachelor’s degree

  • Minimum 7 years of experience in Business Transformation, Process Modeling, and/or Change Management

  • Experience with PowerPoint and Excel

  • Experience with creating executive presentations

  • Experience with crafting strategic communications

  • Ability to travel 20%

Preferred qualifications for consideration:

  • Master’s in Business Administration (MBA)

  • Six Sigma experience

Who we are:

The Card Services business at Fiserv provides complete debit, credit, prepaid and ATM payment services to financial institutions as well as Accel®, a premier payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.