Fiserv Manager, Release Management in Parsippany, New Jersey

Position Description

What does a great Manager, Release Management do?

The Manager oversees, implements, and enforces change management practices impacting Fiserv technology. This role is critical to ensuring smooth employee adoption and usage of Fiserv internal processes, including changes to business processes, internal systems, and Fiserv product and solution technologies. The primary responsibility includes overseeing and implementing change management activities to improve the overall efficiency and effectiveness of staff, while ensuring quality and timely output from our technology and delivery teams.

  • Communicate and enforce configuration management best practices for all Fiserv software releases.

  • Ensure projects deliver meeting quality requirements.

  • Ensure Fiserv’s product capabilities are integrated with minimal disruption to client solutions in development and in production.

  • Monitor and report on Client and Product release progress against plans.

  • Identify and manage risks / resolve escalated release issues

  • Supervise, manage and motivate Release Management staff.

  • Ensure good communication across departments, including the client, functional, development, client QA, release, and migration teams

  • Works with the Senior Management team to coordinate our continuing drive and focus on quality improvement

Basic qualifications for consideration:

  • High School/GED Diploma

  • Experience with standard SDLC software development concepts, practices, and procedures with regard to code management, quality gates, and documentation.

  • Experience in project management tools, e.g. JIRA

  • 10+ years release management experience

  • Strong interpersonal skills, written and verbal communication

  • Must be flexible to work after hours for releases

  • Exceptional organizational skills

  • Must thrive at working in a fast paced environment with the ability to remain calm under pressure

  • Detail oriented, flexible with the ability to meet tight deadlines.

Preferred qualifications for consideration:

  • Bachelor’s degree in Engineering (Computer Science or IT or equivalent technical discipline)

  • Experienced with Change Management practices involving Branching, Tagging and Building.

Who we are:

The Enterprise Payments Solutions BU provides best-in-class payments and liquidity management solutions that enable banks to simplify their infrastructure and deliver effective digital transformation. Solutions are available on premise or in the cloud, scalable up and down, across functional and volume needs and offer unrivalled customer and segment personalization. All are based on a single real-time architecture, providing flexibility for a bank in setting the pace of its modernization. Leveraging the continuing investment from Enterprise Payments Solutions and its world-leading client base, banks can rapidly achieve a measurable return on investment, increase strategic agility and operational excellence, optimize total cost of ownership and ensure regulatory compliance.

EPS solutions are underpinned by a strong track record of delivery excellence and a team of talented and trusted professionals who provide sector expertise and thought leadership. This drives Enterprise Payments Solutions’ reputation as highly professional, long term partners for global and local clients.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.