Fiserv Program Manager, Advisory in Parsippany, New Jersey

Position Description

Do you have a passion for Project & Program Management? Do you have a passion for getting things done? Do you have a passion for collaborating with clients and helping them achieve their vision? Then you will have a real passion for Fiserv, come join a team that can deliver!

This is your chance to lead and deliver the best at Fiserv. Successful program delivery with predictability and consistency is what sets us a part. You will thrive if your true passion is running the most complex programs with the best teams.

What does a phenomenal Program Manager at Fiserv do?

In this role you will work with the Project Management Director within Card Services to deliver program outcomes within time, cost, quality and customer satisfaction parameters for strategic initiatives. The scope of your responsibility includes oversight and management, multiple tracks of work, using various skill-sets, inclusive of program and project managers, ensuring a consistent usage of standard practices. You will also be able to provide leadership, vision, strategic planning and support tactical execution plans. Programs typically cross multiple business areas and third-party entities.

You can look forward to:

  • Providing a holistic view of the overall program and its respective projects to the organization and all stakeholders

  • Monitoring and maintaining the integrity of the program

  • Defining program governance outlining roles/ responsibilities, decision rights, and defining critical issue paths

  • Ensuring the success criteria is defined upfront to promote alignment and actively lead to expected program outcomes

  • Engaging all stakeholders and 3rd parties in the program, aligned on expected outcomes and informed throughout the program through ongoing communication

  • Growing visibility by institutionalizing appropriate “inspection” practices to continuously improve and program delivery and ensure a uniform, enterprise delivery customer experience

If you are the kind of person who can:

  • Build positive relationships and engage multiple levels within an organization

  • Influence and manage leadership

  • Use good judgement in leading others and problem solving

  • Be accountable & dedicated

  • Successfully mentor, implement and manage agile processes & team

  • Enforce process to established Agile product life cycle processes

  • Communicate complex issues, risks and mitigation plans to stakeholders

Basic Qualifications:

  • 7+ years of senior project or program management and/or relevant consulting experience

  • Knowledge of and demonstrated experience in project or program management processes and methodologies, as well as, project lifecycle.

  • Experience with matrix management, cross-functional processes and teams both internal and external

  • Experience driving large scale change efforts in an Agile product development environment

  • Experience using project and program management tools

  • Must be able to work from the Parsippany, NJ location

Preferred Qualifications:

  • Bachelors’ degree

  • 10+ years of previous senior project or program management and/or relevant consulting experience

  • Project Management Professional (PMP) certification

  • Experience in banking, financial services, and/or software industries

Who we are:

With more than 1,200 associates in nine primary locations, Fiserv Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

Card Services by the Numbers

  • 3,200+ clients

  • 1+ billion debit, credit, and ATM transactions processed

  • 28,000 ATMs managed

  • 50+ million accounts managed

  • Our debit network is accessible at 3.6 million point-of-sale locations and 535,000 ATMs

  • Handled $1+ million in commerce in our busiest minute this year

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible with deep expertise and a commitment to innovation. At Fiserv, you'll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

/Fiserv is an Equal Opportunity Employer/Disability/Vet/

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.