Fiserv Project Specialist in Parsippany, New Jersey
What does a great Project Specialist do? Y ou will play a meaningful role in the delivery of Fiserv products and services to new and existing client base. You will be collaborating with multiple teams within the organization and external clients in leading key activities to ensure the implementation process is completed on time and in accordance with client requirements.
Act as primary project contact for clients and internal groups.
Provide continuous project feedback and status updates to key business partners.
Develop project plans and related task lists as necessary, update plans accordingly.
Work with client to determine parameter settings and key parameters into proprietary databases.
Handle multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
Maintain accurate and complete documentation including parameters, network paperwork, and documentation for all client interaction.
Provide occasional after hour support of client implementations.
Work with project managers and project teams to ensure internal project audit points are managed and tracked.
Develop and maintain consistent standards for project status reporting for internal and external purposes
Basic qualifications for consideration :
Three years’ work experience in an implementations capacity or environment.
Good project management knowledge including the experience to effectively run and prioritize projects, issues and tasks.
Previous client services/relationships experience and project management experience.
Proficient computer skills including MS-Office Suite (Excel, Outlook, Word, OneNote and SharePoint).
Strong customer services skills with the ability to maintain professionalism in fast pace environment.
Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.
Solid sense of accountability and follow through, effective problem solving skills as well as a commitment to positive solutions and the client experience.
Ability to work independently as well as part of the team.
Ability to provide after-hours support for client implementations.
Preferred qualifications for consideration:
Previous financial services industry, implementations, or installations experience
Bachelor’s degree or equivalent work experience
Who We Are: Fiserv has been named by FORTUNE® Magazine: World’s Most Admired Companies 2018. This is the fifth consecutive year the company has been named to the list, which is a definitive benchmark of corporate reputation.
"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer.
The Card Services business at Fiserv provides complete debit, credit and ATM payment services to financial institutions as well as Accel®, a premier payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.