Fiserv Inbound Customer Care in Phoenix, Arizona

Position Description

Full Time-Permanent

Training Time: 11:30a to 8:00pm

Must be flexible and able to work 4 days during the week and 1 day every weekend

$14hr - $16 Depending on Experience

PLUS earn up to $3hr. in bonuses!

Spanish Bilinguals needed! Receive a 6% premium on top of hourly rate!

12% shift differential for eligible hours worked evenings and weekends

Job Overview:

Provide assistance to banking customer inquiries regarding online Bill Pay service, eBills, etc. This team works directly with our billers and payees to research payment receipt, confirm correct payment addresses for checks, investigates fees that may have been assessed and responds to the biller and/or payees with their findings. We want our customers to receive a WOW experience. We want someone who has the ability to be an active listener and is able to express empathy to the customer.

Education:

•High School Diploma or GED is required

Job Related Experience:

•One year customer service experience and/or one year call center experience

•Solid internet navigational skills are needed

•Good verbal and written communication skills

•Experience with an online bill pay service is a plus

Pre-employment background, credit, and drug screen are required.

Why we stand out from the rest:

•PEOPLE are caring and friendly

•CULTURE, Team environment that is fun and supportive

•PRIDE in what we do

Added Bonus:

•Monthly Bonus Program up to $3.00 per hour

•Quarterly Honors Program

•State of the art facility – clean and bright

•On-Site gym

•Free coffee, tea and soda for all

•On-Site Café

•Dual Monitors

•Ergonomic chairs

Fiserv offers a competitive compensation and benefits program including:

•Medical/Dental/Vision Coverage (eligible on your first day of employment)

•On site cafeteria

•Unlimited free beverages

•Tuition Reimbursement

•Flexible Spending Accounts

•Business casual dress environment

•Comprehensive training programs

•Lucrative paid time off program

•Competitive Bonus and Incentive Plan!

We are located at 4801 E. Thistle Landing Drive, Phoenix, AZ 85044. Near the intersection of Ray Road and I-10 freeway, closer to the Ahwatukee Foothills area.

Be Fiserv proud!

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.