Fiserv Inbound Customer Service in Phoenix, Arizona

Position Description

Full Time-Permanent

Start Date: July 9th, 2018

Training: Monday - Friday 9:30a.m. - 6:00 p.m.

$13hr - $15 per hour depending on experience

PLUS earn up to $3hr. in bonuses!

/Spanish Bilinguals needed! Receive a premium on top of hourly rate!/

Job Overview

Our Care Rep's receive inbound calls from consumers making immediate, “BillMatrix” payments. Payments are taken via the web or Interactive Voice Response system. In addition, we trouble shoot on failed payment attempts; provide confirmation of payments and respond to general payment questions.

Education:

  • High School Diploma or GED is required

Skills:

  • Ability to provide exemplary customer service

  • Active listener, express willingness and displaying empathy towards our customers

  • Ability to maintain composure while dealing with difficult situations

  • TEAM player

  • Furthers the Fiserv culture and values

  • Solid internet navigational skills are needed

  • Good verbal and written communication skills

Pre-employment background, credit, and drug screen are required.

Why we stand out from the rest

  • PEOPLE are caring and friendly

  • CULTURE, Team environment that is fun and supportive

  • PRIDE in what we do

Added Bonus

  • Monthly Bonus Program up to $3.00 per hour

  • Quarterly Honors Program

  • State of the art facility – clean and bright

  • On-Site gym

  • Free coffee, tea and soda for all

  • On-Site Café

  • Dual Monitors

  • Ergonomic chairs

Fiserv offers a competitive compensation and benefits program including:

  • Medical/Dental/Vision Coverage (eligible on your first day of employment)

  • On site cafeteria

  • Unlimited free beverages

  • Tuition Reimbursement

  • Flexible Spending Accounts

  • Business casual dress environment

  • Comprehensive training programs

  • Lucrative paid time off program

  • Competitive Bonus and Incentive Plan!

We are located at 4801 E. Thistle Landing Drive, Phoenix, AZ 85044. Near the intersection of Ray Road and I-10 freeway, closer to the Ahwatukee Foothills area.

Be Fiserv proud!

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.