Fiserv Client Support Level I Representative II in Portland, Oregon

Position Description

WHAT DOES A GREAT CLIENT SUPPORT REPRESENTATIVE DO?

You will respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input. You will act as the first point of chargeback contact and provides support of Fiserv clients’ card portfolio chargeback programs (debit, credit, prepaid). Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach. Effectively communicates appropriate dispute resolution processing for Visa and MasterCard debit clients in efforts to deepen Fiserv product penetration. Maintain strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations.

If you are the kind of person who has positive relationship and interpersonal skills, enjoys working with clients and troubleshooting issues this could be the job for you.

BASIC QUALIFICATIONS FOR CONSIDERATION ARE:

  • At least 1 year of experience working in financial services.

  • At least 1 year of experience working in a contact center or customer service role.

  • Strong relationship and communication skills to ensure proper client interaction in handling dispute resolution and loss recovery.

  • High level of client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer.

  • Strong analytical and problem solving skills.

  • Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks.

  • Excellent organizational skills and the ability to multi-task in a fast-paced changing environment.

  • Be highly motivated and eager to learn.

  • Ability to work extended hours as needed to meet department needs.

PREFERRED QUALIFICATIONS FOR CONSIDERATION:

  • Knowledge of Visa Core Rules and/or MasterCard Chargeback Rules

  • Familiarity with the Electronic Funds Transfer (EFT) industry and Regulation E

WHO WE ARE:

The Card Services business at Fiserv provides complete debit, credit, prepaid and ATM payment services to financial institutions as well as Accel®, a premier payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.