Fiserv Client Technical Support Representative, Senior in Portland, Oregon

Position Description

What does a Client Technical Support Representative do?

You will operate as the client point of contact and or point of critical issue for moderate to highly complex questions, requests, and service issues. You will serve as a subject matter expert for products and services and. provide Fiserv clients (B2B), dedicated outreach interaction and timely responses to service and product solutions. You will receive and resolve product and service related issues raised from client support associates. TAG also serves as an issue point for other internal resources for service related topics. This position works cross functionally with other support entities such as development and product management.

If you are the kind of person who loves to play a very meaningful role in how the client views their experience with Fiserv this position is for you. This is a small but dedicated team that works together to tackle client issues. Tag is well-known throughout the Business Unit as the go to team to quickly and correctly answer client questions or issues.

Basic qualifications for consideration:

  • Case management applications and ability to organize work load

  • Experience with case management tools such as ServicePoint or Facet.

  • Industry experience required.

  • Experience in building working network and interacting with technical teams.

  • Experience in Product Support, Client Service and troubleshooting

  • Proficient in Microsoft Office Products

  • High School Graduate

  • Minimum 2 years’ experience required

  • Card industry experience, product support, client services, case load management.

Preferred qualifications for Consideration:

  • Experience with mobile applications

Who we are:

The Card Services business at Fiserv provides complete debit, credit, prepaid and ATM payment services to financial institutions as well as Accel®, a best-in-class payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.

Fiserv is an Equal Opportunity Employer/Disability/Vet

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.