Fiserv Software Engineer, Senior (Professional Services) in San Ramon, California

Position Description

What does a Software Engineer, Sr. do ?

You can look forward to- As a Software Engineer, Sr in Professional Services, you will be a part of small but growing team of talented people responsible for customizing and implementing a sophisticated enterprise banking software solution platform in a fast-paced results oriented environment. The ideal candidate will have a background in software programming and consulting with experience working directly with clients as well as internal project managers and other development resources. The environment is .NET with a SQL backend and each project contains integrations with third party vendors including proprietary credit union and bank host systems. Relationship building is an important aspect of the position, where the individual will focus on securing strong professional relationships with clients in anticipation of additional customizations and product add-on sales in the future.

You are the kind of person who will:

  • Install, configure, customize, upgrade, support and troubleshoot all technical issues related to the internet banking solution within both on premise and hosted environments

  • Work directly with clients to understand business needs, define requirements, quote project as well as build and implement the solutions proposed.

  • Work directly with third party vendors to define technical requirements and implement solutions to interface with various external systems

  • Hands on development and resolution of all technical issues within an on premise and hosted client environment

  • Work with senior management to define and implement technical processes and procedures within department focusing on client satisfaction and efficiency

  • Manage the workload of technical resources within the team based on timelines established by Project and Senior Managers

  • Communicating status, issues and risks to project stakeholders

  • Maintaining and creating technical project documentation and client worksheets

  • Work closely with Product Development and Professional Services developers to resolve complex technical issues related to current projects

  • Train clients on Architect SDK – onsite and local

  • Lead internal technical development training sessions

  • Perform other duties as assigned.

Basic qualifications for consideration:

  • Bachelor’s degree in Computer Science, MIS, Mathematics, Engineering or equivalent 8 years of work experience

  • 5 years of software development experience preferably in the financial services industry demonstrating increasing responsibility.

  • Strong working understanding of web applications

  • Requirements gathering/analysis skills

  • Experience working directly with customers

  • Language experience desired is C#, ASP.NET, Java Script and jQuery

  • Knowledge of .NET and SQL Server, IIS, web development

  • Excellent problem solving and decision-making skills.

  • Ability to perform successfully in a high-pressure, fast-pace working environment.

  • Ability to work independently with little direction.

  • Careful attention to detail in all aspects of the job.

  • Strong communications skills. This position requires extensive interaction on the phone and by e-mail with our clients, third-party vendors, and other employees.

Preferred qualifications for consideration:

  • Strong knowledge of networks including VPN’s, VM servers, load-balancing and terminal services is required.

  • Proficiency with software development tools like the following: Microsoft Visual Studio, Microsoft Visual Source Safe, Araxis Merge (or another text file comparison tool), Microsoft SQL Enterprise Manager and Query Analyzer.

  • Experience delivering high volume, mission critical web sites such as Online Banking

  • Previous experience conducting training sessions in varied formats

  • Familiar with Credit Union host data systems such as Symitar and Summit

  • Previous work experience with the banking and financial industry as it relates to Internet home banking applications is a plus.

    Travel Required:

  • Minimal travel 5-10% to support business needs.

Who we are : Digital Channels provides industry-leading products and services for the online and mobile channels to help financial institutions drive deeper relationships and more effectively compete in the digital transformation. Digital Channels develops innovative online banking and mobile banking solutions for financial institutions of all sizes with a mission to deliver easy and compelling digital financial management and money movement always at your fingertips.

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a dedication to innovation.

At Fiserv, you’ll find a reciprocal environment that values partnership and flexibility. Our rare combination of expertise and creative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We’re helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.