Fiserv Client Support Rep, Lvl I in Sioux Falls, South Dakota
About the Role: You will provide customer service support for Deposit & Financial Management Products.
About our Business: Bank Solutions is a division of Fiserv where we support and deliver award-winning banking solutions. Our solutions have received industry recognition and awards, as well as top rankings from leading analyst firms. The awards recognize not only how easy our solutions are to use, but also how they build enhanced revenue opportunities for Financial Institutions.
ESSENTIAL JOB RESPONSIBILITIES:
You will provide first point of client contact through phone or web support. Research and problem-solve issues and seek resolutions to reported problems. Build and maintain high-level client happiness that is evaluated via the annual survey. Meet goals for call responsiveness.
Documenting all call related activity for case tracking to ensure proper handling and follow up.
Project team participation and coordination. Communicating with clients and providing them with status updates on current projects.
Evaluate a specific application system study to resolve all the client workflows, documents, and procedures so the training is customized to customer's needs. Testing improved and changed software programs.
Recreate and research client issues for internal software developers.
Provide presentations and demonstrations to clients on an as needed basis.
Provide onsite evaluation of client procedures and Fiserv application usage and make recommendations for improved efficiency in the banks daily operation.
Build and maintain an understanding of Fiserv products and staying abreast of current industry advancements.
- 4-year college degree preferred or minimum three years of equivalent work experience may be substituted.
JOB RELATED EXPERIENCE:
- One to three years in a customer service and/or customer facing role
EXPERIENCE IN A BANKING/FINANCIAL SERVICES ENVIRONMENT
2 to 3 years of experience in the financial industry or customer service as a personal banker, or deposit servicing, customer information, general ledger, or operations
Experience in an operational area of a financial institution
FISERV IS AN EQUAL OPPORTUNITY EMPLOYER/DISABILITY/VET
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.