Fiserv Client Support Representative Level II, Consultant in Sioux Falls, South Dakota

Position Description

Join Us! Fiserv has been named to FORTUNE® magazine’s 2018 list of World’s Most Admired Companies. This is the fifth consecutive year the company has been named to the list, which is a definitive benchmark of corporate reputation.

"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer

About our Business: Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platforms – Premier, Precision, Cleartouch and Signature. Each comprehensive suite helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.

With minimal supervision, answers questions and resolves client complex issues relating to the Loan Applications and other Loan related products.

Primary Responsibilities

With no supervision, answers questions and resolves client issues relating to the Loan Applications and other Loan related products of a complex nature. Simulates or recreates complex customer problems to resolve user operating difficulties. Provides second level support to clients, initiates and maintains regular contact with the client base by phone or written communication through the client portal to coordinate the resolution of complex problems. Ensures successful and timely completion of assigned special projects and requests. Must be able to clearly document issues for resolution and archival. Ability to provide testing support for new Product Releases. Self- motivated individual that is eager to learn and provide support. Proficiency with computers and software applications required. Also, strong organizational, interpersonal skills and verbal and written communication skills are required. Provides training and leadership to less experienced client services associates.

Minimum Job Qualifications:

  • BA or BS degree. Related work experience can be substituted for educational requirement.

  • Four to Six years of work experience in banking applications

  • Four to Six years of experience in Client Services.

  • Must be able to work varying support hours, 8am – 5pm and 10am – 7pm on rotating basis.

Travel:

  • Travel Required – Less than 10%

Preferred Qualifications:

  • Four to six years of work experience in the banking, preferably with the Signature Loan applications

Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran stat

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.