Fiserv Director, Program Management Office, Investment Services in Warren, New Jersey
What does a Director, Program Management Office do?
As a Director, Program Management Office (PMO) you will provide effective leadership, management, visibility and governance to the client-facing portfolio of key projects and programs in a manner that is consistent with standard methodologies and results in improved execution and client experience. You will lead, mentor and inspire the team of project/program managers in the PMO.
Lead and direct the PMO for the Investment Services’ portfolio of key client facing projects/programs.
Maintain methodologies, tools, standards and artifacts for leading projects/programs.
Plan, track and report on status, outputs and outcomes to partners to provide visibility both internally and client-facing.
Handle risk and issue tracking, customer concerns and mitigation.
Lead cross-project interdependency.
Initiate and utilize change control/request process.
Develop partner maps
Plan and execute communication plans to partners.
Responsible for financial tracking and reporting.
Partner closely with other functions within IS (Technology, Product, Sales, etc.)
Produce artifacts that meet audit standards.
Lead and further develop the PMO Team.
Deliver continuous improvement within the Program Management domain with standard methodologies, consistency, effectiveness and efficiency in mind.
Required qualifications for consideration*:
BS/BA required and Advanced degree a plus.
10+ years of experience in Project/Program Management strongly desired.
3+ years of experience in leading direct reports.
Ability to travel 35%.
Preferred qualifications for consideration:*
Professional Certifications desired such as Scrum Master, Six Sigma (yellow, green, black).
Experience in banking, financial services, consulting and/or software industries desired.
Validated leadership skills with ability to influence others at all levels and drive relationships, internally and with external clients, including matrix environments.
Instinctive aim to realize success on behalf of the business.
Talent development and team building experience.
Competencies across multiple software development life cycle models including Agile and Waterfall project management principles and practices.
Strong experience with project management tools and artifacts.
Change management knowledge.
Strong communication and presentation skills.
About our Business:*
Fiserv Investment Services (IS) is a division of Fiserv, (NASD: FISV). The IS division provides software and hosted solutions for all aspects of trade processing, settlement, accounting to buy and sell side organizations. We are a leader in the middle-back office solution earning our top market share after years of excellent service, quality products and satisfied clients – and a vision born from a true understanding of industry issues and individual client needs. We are the only technology provider to offer integrated, front-to-back solutions.
- Fiserv is an Equal Opportunity Employer/disability/vet*
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.